We received a Restricted Policy Violation on March 20, 2024, for an ASIN that we had completely removed from our account in October 2022—well over a year before the violation was reported.

We have submitted multiple appeals explaining that the ASIN was deleted long before receiving this violation. However, the responses from Amazon have been consistent, stating that “Deleting your listings on the affected ASINs does not sufficiently address the reason for the violation and will not result in the violation removal from your Account Health page.” We’ve communicated directly with the Account Health team who acknowledged the discrepancy and attempted to escalate the issue, but we continue to receive a similar response as noted above.

It seems there is a misunderstanding on Amazon's part, as they appear to believe the listing was deleted in response to the violation notice. This is not the case— we deleted the listing over one year ago.

Is it valid for Amazon to issue a violation on a listing that was completely removed from our account over a year prior receiving the violation? Has anyone else experienced a similar situation, receiving a violation for a listing that no longer existed at the time of the violation?