Hello,

Our seller account is being attached by two other sellers who filed fraudulent Intellectual Property Complaints against us and posted several fake negative feedbacks, causing our performance metrics to shutter. That, in turn, put our account at risk and killed our eligibility for Buy Box. This causes daily losses of tens of thousands of dollars. This is a multi-million dollar account, we've been at Amazon for some 15+ years, we know and follow the rules, and have always had perfect metrics. Due to specifics of the products and our customer base (businesses), feedbacks are rare of us these days. That's why the fraudsters were able to bring the account's ODR above 1% with just a few fake negative feedbacks, which killed our Buy Box eligibility.

Those feedbacks stated that they received used items, although they were brand new. All those orders initiated returns, but didn't return anything. None of them replied to our messages asking to share with us why they believe the items were used. Moreover, we photograph what we ship before we seal the boxes - photos show intact factory seals, correct items with manufacturer's labels, packing slips provided by Amazon and the shipping label. We don't sell used products at Amazon at all, never did. Requests to remove feedbacks through the Feedback Manager were auto-denied. Opened cases with SS to manually review and remove them - same thing, automatically denied. We all know that humans don't review those cases.

Sellers who filed fraudulent Intellectual Property Complaints against us used the following trick: they took a standard product listing (a major computer brand, which is sold by many sellers, including us, all are authorized) and changed the description of the product by inserting their own brand's accessory. That's something, obviously, that is prohibited, but Amazon didn't block such product page change, for some reason. After they inserted their brand names into the product description, that allowed them to file Intellectual Property Complaints against all sellers in those listings, effectively kicking everyone out from those listings. Basically, they hijacked the listings and damaged our and a bunch of other seller's Account Health. One of those listings doesn't even show that illegally inserted brand in the product page anymore, but appeals to dismiss the violation is still being denied, no matter what paperwork we provide. I have a feeling nobody is even reading the appeals; they simply deny everything blindly. Our AHR dropped below 200 and put the account at risk there too.

Seller Support Case, explaining the entire attack in details is in Case ID 12194384421. We also reported this abuse through Abuse Report system: Case ID 12194465021 is the latest. We also reported illegal change of product pages through that system, but all came back denied - I don't understand the purpose of the system if Amazon strictly prohibits product page changes, they keep a history of changes and can easily look it up to confirm the violation, but they don't do any of that when the violation is reported.

Our Strategic Account Manager at Amazon is missing in action - no answer at all.

Sent a message to Jeff (Seller Executive Relations) two days ago - no answer yet. I only used them once or twice before, and that was a long time ago. I don't know if that avenue works anymore and what to expect there.

As you can see, I tried all proper channels to get these bad actors reported and to get fake reviews and violations removed from our account, but no positive results. This is something that needs to be escalated and resolved quickly, as our financial losses are mounting and wrongdoing by others goes unpunished.

I hope our Community Managers can help us to get this resolved quickly. They helped us last year when we had an issues that regular channels could not address. Any suggestions from sellers are highly appreciated too. We have never had to deal with something this before.

Thanks!