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Can't Reactivate my account
I have been trying to reactivate my account. My account shows 0 issues, the reactivate account has me going in a loop, and Amazon offers no support. When I click reactivate the account, it takes me to account health, but there is nothing to fix. It says my account is healthy. Its been two years since I used the account, I have addressed every issue and supplied everything Amazon has asked for. Please someone help.
1 reply
LeviDylan_Amazon
Hello @Seller_RFY6I2W2jck2b,
Thank you for posting concerns with your account deactivation.
I appreciate all of this information, from the sounds of the situation this may have happened quite some time ago. When the account was deactivated, you should have received a performance notification with the reason for the deactivation, and next steps to reactivate. Can you share the notification here after you have removed your personal information, for us to review?
There should be a banner at the top of your account health page that states "your account has been deactivated" on the right, there will be a "reactivate account" button or a "submit new information button" if you have attempted to appeal before. Are you receiving an error when you select that button? If so, can you post a screenshot of the error here so we can look into it further?
I look forward to learning more, so we can guide you the best. Once you have reviewed the information and questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
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