UPS lost my return package and I filed a claim and they paid the claim amount to Amazon, but Amazon claims they don't have the money. Where is my money?!

discussion. Ups lost a package and the claim was approved and paid out to Amazon. Where is my money?

Hello,

A customer returned a package through UPS (the tracking ID number is 1ZH92F629026889805).

The package is lost in transit to our location.

We called the dedicated UPS line for Amazon Sellers at 1-800-711-5914 and opened a lost package claim with UPS (Claim number: C-0283881901). They said that they closed the investigation because Amazon is the Shipper of Record.

Then, we opened a support case with Amazon (17021612591), but they said to opened a Shipping Claim with Amazon Shipping, which is not the case because the package was shipped via UPS.

We have not received the item, yet we were charged with the refund to the customer. And we have not being reimbursed for the lost package.

How can we get more help?

Thank you!