Negative Feedback - USPS delivery attempted
We shipped an order the same day that it came in and purchased shipping through Amazon.
The promised delivery date is between 7/8 - 7/12. USPS updated the tracking number saying:
"We could not access the delivery location to deliver your package at 8:07 pm on July 5, 2024 in ROSEVILLE, MI 48066. We will redeliver on the next delivery day. No action needed."
The customer left negative feedback saying "Why didn’t they leave package on my front porch, said attempted delivery but no access?" and Amazon automatically issued them a refund (for an FBM order).
We requested the negative feedback be removed and were denied. We opened case 15581198211 to have the feedback removed and was denied.
This is clearly not seller feedback, nor is it our fault, however Amazon will not remove the feedback from our account.
Can any mods help with getting an actual human to review this? @Cooper_Amazon?
10 replies
Seller_Hi7wbO2Kbo6bl
Since the case has been closed, this advice for next time.
Since you state you used Amazon buy-shipping, and assuming tracking shows it was shipped on time, Amazon has promised to strike-through any negative feedback that relates solely to delivery issues.
So, you should have stressed buy shipping used, quoted their policy, and requested strike-through -- not removal.
Amazon promises but often reneges.
Quincy_Amazon
Hello @Seller_GpUOkKSh70fX6
Thank you for posting your inquiry to the Forums and for providing that case ID number. I am looking into it and will respond with any findings.
Regards,
Quincy_Amazon
