Hello,

Like many others on the forum, I am unable to change the country on the Legal Entity page. I have contacted Seller Support multiple times before and received different responses. Some said that if I complete the Tax Interview again with my new company details, my information on the Legal Entity page would be updated automatically. Others told me that country changes are not allowed at the moment.

Currently, my account is fully updated with my new company details, except for the Legal Entity page. I even received an email confirming that my Tax Interview has been approved, but the transition still hasn’t been made. I am also sharing my last case ID, and I am still waiting for a response: 17428437601.

If sellers are not allowed to change their country, why do I see some users who were able to do so? Or why isn’t an alternative solution provided? Since my account already contains my new company details, I am also afraid of getting suspended if I open a new seller account. This is because, as I mentioned earlier, I was previously informed that completing the Tax Interview with new details would automatically update the Legal Entity page. This information was given to me before I was told that country changes are not allowed.

Can I please get clear guidance on what my next step should be? Right now, I am either delaying or putting my business on hold because I cannot make this change. Please help me understand how to resolve this issue. Thank you in advance.

Best,

Sinan.