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Where did my products go?-A large number of products disappeared after automatic restocking from the AWD warehouse.
I trust AWD services very much, so I shipped a large quantity of products. However, a large number of products were lost during the distribution from AWD warehouse to FBA warehouse this year, totaling more than 1,000 pieces, which has had a huge impact on my business. After applying for an investigation, no one has contacted me for over a month. There is still a large amount of inventory in the AWD warehouse, and the loss incidents are still occurring. Who can help me?
Attached are a large number of case IDs for partially lost shipments that have not been responded to for a long time.
Case ID 17432047921: FBA18T3167HH
Case ID 17346830631: FBA18PJ1QRH4
Case ID 17344484891: FBA18T3PG1RT
Case ID 17344611461: FBA18SKT0R30
Case ID 17208203971: FBA18PJ4GGF0
Case ID 17187442731: FBA18PM5KPWD
Case ID 17147108561: FBA18PM0VPSC
Case ID 17136971521: FBA18PPR5MCQ
@Stevie_Amazon@Connor_Amazon@Glenn_Amazon
4 replies
Topher_Amazon
Hi there @Seller_rohkbox1FxKvM,
I'm sorry to read about these issues and have requested investigations from our AWD partners. As soon as I know more I will share further updates below.
Topher
Topher_Amazon
Hi @Seller_rohkbox1FxKvM,
Providing some updates below:
Case 17432047921, FBA18T3167HH: the 50 units of item ending in E1XL were added directly to your inventory and made 'Sellable' on 2/3/2025.
You can see these units being added to your inventory in the Inventory Ledger Report in Seller Central with the link below. Please look for the "Unknown Events" column in the report.
Case 17346830631, FBA18PJ1QRH4: A reimbursement was issued under ID 17656422131
Case 17344484891, FBA18T3PG1RT: All units have been received
Case 17344611461, FBA18SKT0R30: A reimbursement was issued under ID 17647427381
Case 17208203971, FBA18PJ4GGF0: All units were added to inventory on 3/22 and should reflect within 24 hours in your reports. You can view the addition of the units with the Inventory Ledger report.
39 units of FNSKU ending in GMRV sent with shipment FBA18PJ4GGF0 have been received and processed into inventory. Although not shown as received to the shipment, they were added to your inventory on 3/22
Case 17187442731, FBA18PM5KPWD: A reimbursement was issued under ID17648056791
Case 17136971521, FBA18PPR5MCQ: A reimbursement was issued under ID17647602571
For case 17147108561 we awaiting updates and will share as soon as we have them.
Regards,
Topher
Seller_rohkbox1FxKvM
Although the efficiency is rather low, the problems are being continuously solved.... Thank you very much.
At present, the following cases still have not received a reply:
Case ID 17432351161:FBA18T9HTM9N
Case ID 17433305011:FBA18T9D03DP
Case ID 17433262071:FBA18TB65YF4
Case ID 17432523451:FBA18T37W98F
Case ID 17433320901:FBA18PJ5NJXV
Case ID 17433611091:FBA18T5F7JKM
Case ID 17432494291:FBA18T5FXHB6
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