I have units that were delivered to AWD 3 weeks ago and still have not entered receiving or checked in status. What is the usual time to receive in? Past shipments were a lot faster.

It is shipment STAR-X4DUN4RAMDQBE if anyone can assist.

For the future - Does any one know where to submit a help ticket for AWD issues?

Thanks

is anyone else having delays in the *Check in* process,it’s been over a week since I sent product to Amazon,and it’s still just says delivered to to Fulfillment center.

I've got an AWD shipment managed by AGL to IUSP (Hesperia, CA) that was delivered +6 weeks ago, zero cartons received, and auto-closed by Amz after a month due to no check in activity. I opened a support case & even contacted my AGL contact at Amz who "escalated" my case to figure out what's going on.

After +3 weeks of with an open "escalated" case I still can't get any update as to where my goods are, when it's anticipated they'll be received, or even any type of context as to what's going on. I understand we're in Q4 receiving crunch, but it's massively concerning.

Can anyone help?