Money stuck in Seller Wallet
Hello,
I had the issue with Seller Wallet, then James from support help me to resolve the issue. Case 15166865021.
However, after it was resolved, some other people from support called me and said that I need to submit more documents for verification and pass bank account verification again. I submitted what they required and got an email that "We have successfully verified your updated account information:
But after all these I still get below error at my Seller Wallet:
"Seller Wallet unable to receive funds from Seller Central and certain Wallet accounts are unable to disburse.
Your account is currently under review. As a result, proceeds from your sales are unable to be transferred into Seller Wallet, and you are temporarily unable to make transfers or payments.
If you recently made any updates to your business or primary contact information in Seller Central, you will be required to provide additional information. To regain full access to your Seller Wallet account, update the information here.
If you can ask James to help me again as he was the best I would appreciate it very much.
Thank you.
4 replies
Josh_Amazon
Hello @Seller_NcpPFLf6ETeX4,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your Seller Wallet account. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
Seller_Hnwg5Ab3olnKW
I am stuck with the same problem. Have you been able to get this resolved?
