Order was purchased on Friday's night Sept 13th at 11 PM, Saturday and Sunday post offices are closed, so I dropped off the package on Monday Sept 16th, order arrived on Sept 20th, buyer got refunded because order arrived too late? Please someone help me, I opened safe T Claim already but got denied. This was a very high value order ~$600.

I need help with 3 safe T claims and 1 negative review removal:

I need an Mods help I have a Safe T Claim. Order ID: # 113-3290116-6150616 was denied.

SAFE-T claim ID 36223-43341-7117809

The buyer sent back and empty box I took a picture of the shipping label and the box with all it packing material packing slip but no products and submitted a claim the claim was denied

"We have denied your refund request for the order 113-3290116-6150616.

Reason: The issue that you reported is not covered by the SAFE-T policy."

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

Also I have a second Safe T Claim Order # 112-0104552-9369057 was denied

SAFE-T claim ID 43353-86530-5296267

The buyer did not send the item back and I was reimbursed for the product. But I was not reimbursed for the additional upgraded shipping cost. The item comes with free shipping but he buyer chose UPS Next Day air service for $50. The buyer chose this option when checking out. The Safe T Claim keeps getting denied but this goes against the safe t claim policy.

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

I just filed another Safe T Claim for Order # 112-1182038-4917030

SAFE-T claim ID 95951-98316-3633436

The buyer opened a return stating this item is defective and doesn't work and wants to get a refund and the shipping cost back. The buyer send back an envelope with a folded paper towel bot the item I shipped him which is a special pink cloth for cleaning pearls.

The buyer also left me a negative feedback as follows"How dare you charge $35.00 to ship a piece of cloth. You should be ashamed of yourselves. Besides the fact that your item doesnt rsquo;t even work."

This item comes with free shipping. The buyer select UPS 2nd air at an addition cost of $35. The buyer. opened a fraudulent return just to get refunded for the item and the $35 upgraded shipping fee. I got scammed

I have opened a case today and was hoping a Mod can escalate the case to get this issue resolved correctly where I get reimbursed for the item and shipping amount.

Also I asking if a moderator can escalate the negative feedback in this case to get it removed.

@Seller_pAPBCLhysbW5T @Seller_7e4TizkSOVtBf @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg @Seller_pB5cNkUhpDlVP @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_s3amN64nZ4y9V @Seller_t9kvdr2yixQej @Seller_SBIjJooGeXSQ6 @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_FJwyF3iu5qxUY @Seller_RSwABJNHpHnEZ @Seller_QYS7Alex1XIw4 @Seller_aEROSwwdnzGiU @Seller_l7Jtck9jxnEA0 @Seller_JT2cdQLa0Oueg @Seller_vtQxROP6UNr1O @Seller_Udi0JNbTrsmUV @Seller_RsATYbG9XP0HP @Seller_NGsbQYFacZKVL @Seller_F4AbbFj6ovBk3 @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_hme3Wbydd1ihr @Seller_q5VULSdzfEHW0

Hello,

Has anyone successfully been able to win a Safe-T claims for the return shipping costs on orders where buyers use "Item arrived too late" return reason when the order did actually arrive in the promised window timeframe on the order? We process and use Amazon buy shipping on all our orders.

It's been extremely frustrating lately with the large amounts of returns with this same return reason as "Item arrived too late" and all but 1 show delivered within the order delivery timeframe.

I am trying to get reimbursed the return shipping cost only. I am explaining my story to Safe-T as clearly as I can by stating the order was shipped and delivered in the timeframe window as outlined in the order and that the buyer is using an inaccurate return reason code.

My claims are being denied for the following reason:

The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program. The item you requested reimbursement for return label cost is eligible for free returns.