Brand registry recurring issue when trying to register brand
Was hoping to get some assistance with a rejected brand registry application - I've submitted it four times and each time it gets rejected with the following:
The product images you provided do not display the label permanently affixed to the product or it’s packaging.
The pictures I've provided clearly show that the brand name is permanently affixed to the product. I've tried attaching more images, as well as attaching images with the shirt wrinkled so it is clear the brand name was not photoshopped on... at this point I'm not sure what to do.
The most recently rejected case ID is 15406639901
I would also like to add that an amazon support rep mentioned the following in a support case on this:
Kindly note that I can also see brand name is written on the product but system is not allowing me to proceed further for earlier reason I request you to read guidelines and please reapply.
So the support rep agrees with me that the label is in fact affixed to the product, does not have the ability to do anything about it, and recommends submitting the application again.... repeatedly reapplying seems a bit silly as I'm on the 4th attempt.
Any guidance here from community members or amazon staff would be greatly appreciated.
Brand registry recurring issue when trying to register brand
Was hoping to get some assistance with a rejected brand registry application - I've submitted it four times and each time it gets rejected with the following:
The product images you provided do not display the label permanently affixed to the product or it’s packaging.
The pictures I've provided clearly show that the brand name is permanently affixed to the product. I've tried attaching more images, as well as attaching images with the shirt wrinkled so it is clear the brand name was not photoshopped on... at this point I'm not sure what to do.
The most recently rejected case ID is 15406639901
I would also like to add that an amazon support rep mentioned the following in a support case on this:
Kindly note that I can also see brand name is written on the product but system is not allowing me to proceed further for earlier reason I request you to read guidelines and please reapply.
So the support rep agrees with me that the label is in fact affixed to the product, does not have the ability to do anything about it, and recommends submitting the application again.... repeatedly reapplying seems a bit silly as I'm on the 4th attempt.
Any guidance here from community members or amazon staff would be greatly appreciated.
19 replies
Seller_DT1OM7glgstT5
Yes, same here. Amazon is rejecting on the false grounds. My brand too, got rejected 4 times for false claim that my logo was not affixed.
If they don't want to approve any new brands, just say so. These false accusations are very troubling. @CR_Amazon
Jim_Amazon
@Seller_TUjDmhN4doePB
I see you just recently reapplied with more pictures! I think this was the perfect step to show the team more angles of the logo.
Please keep me updated when you hear back on this new application.
-Jim
Seller_TUjDmhN4doePB
@Jim_Amazon wanted to make sure you saw this was really hoping for some guidance here
Brand registry recurring issue when trying to register brand
Was hoping to get some assistance with a rejected brand registry application - I've submitted it four times and each time it gets rejected with the following:
The product images you provided do not display the label permanently affixed to the product or it’s packaging.
The pictures I've provided clearly show that the brand name is permanently affixed to the product. I've tried attaching more images, as well as attaching images with the shirt wrinkled so it is clear the brand name was not photoshopped on... at this point I'm not sure what to do.
The most recently rejected case ID is 15406639901
I would also like to add that an amazon support rep mentioned the following in a support case on this:
Kindly note that I can also see brand name is written on the product but system is not allowing me to proceed further for earlier reason I request you to read guidelines and please reapply.
So the support rep agrees with me that the label is in fact affixed to the product, does not have the ability to do anything about it, and recommends submitting the application again.... repeatedly reapplying seems a bit silly as I'm on the 4th attempt.
Any guidance here from community members or amazon staff would be greatly appreciated.
Brand registry recurring issue when trying to register brand
Was hoping to get some assistance with a rejected brand registry application - I've submitted it four times and each time it gets rejected with the following:
The product images you provided do not display the label permanently affixed to the product or it’s packaging.
The pictures I've provided clearly show that the brand name is permanently affixed to the product. I've tried attaching more images, as well as attaching images with the shirt wrinkled so it is clear the brand name was not photoshopped on... at this point I'm not sure what to do.
The most recently rejected case ID is 15406639901
I would also like to add that an amazon support rep mentioned the following in a support case on this:
Kindly note that I can also see brand name is written on the product but system is not allowing me to proceed further for earlier reason I request you to read guidelines and please reapply.
So the support rep agrees with me that the label is in fact affixed to the product, does not have the ability to do anything about it, and recommends submitting the application again.... repeatedly reapplying seems a bit silly as I'm on the 4th attempt.
Any guidance here from community members or amazon staff would be greatly appreciated.
Brand registry recurring issue when trying to register brand
Was hoping to get some assistance with a rejected brand registry application - I've submitted it four times and each time it gets rejected with the following:
The product images you provided do not display the label permanently affixed to the product or it’s packaging.
The pictures I've provided clearly show that the brand name is permanently affixed to the product. I've tried attaching more images, as well as attaching images with the shirt wrinkled so it is clear the brand name was not photoshopped on... at this point I'm not sure what to do.
The most recently rejected case ID is 15406639901
I would also like to add that an amazon support rep mentioned the following in a support case on this:
Kindly note that I can also see brand name is written on the product but system is not allowing me to proceed further for earlier reason I request you to read guidelines and please reapply.
So the support rep agrees with me that the label is in fact affixed to the product, does not have the ability to do anything about it, and recommends submitting the application again.... repeatedly reapplying seems a bit silly as I'm on the 4th attempt.
Any guidance here from community members or amazon staff would be greatly appreciated.
19 replies
19 replies
Seller_DT1OM7glgstT5
Yes, same here. Amazon is rejecting on the false grounds. My brand too, got rejected 4 times for false claim that my logo was not affixed.
If they don't want to approve any new brands, just say so. These false accusations are very troubling. @CR_Amazon
Jim_Amazon
@Seller_TUjDmhN4doePB
I see you just recently reapplied with more pictures! I think this was the perfect step to show the team more angles of the logo.
Please keep me updated when you hear back on this new application.
-Jim
Seller_TUjDmhN4doePB
@Jim_Amazon wanted to make sure you saw this was really hoping for some guidance here
Seller_DT1OM7glgstT5
Yes, same here. Amazon is rejecting on the false grounds. My brand too, got rejected 4 times for false claim that my logo was not affixed.
If they don't want to approve any new brands, just say so. These false accusations are very troubling. @CR_Amazon
Seller_DT1OM7glgstT5
Yes, same here. Amazon is rejecting on the false grounds. My brand too, got rejected 4 times for false claim that my logo was not affixed.
If they don't want to approve any new brands, just say so. These false accusations are very troubling. @CR_Amazon
Jim_Amazon
@Seller_TUjDmhN4doePB
I see you just recently reapplied with more pictures! I think this was the perfect step to show the team more angles of the logo.
Please keep me updated when you hear back on this new application.
-Jim
Jim_Amazon
@Seller_TUjDmhN4doePB
I see you just recently reapplied with more pictures! I think this was the perfect step to show the team more angles of the logo.
Please keep me updated when you hear back on this new application.
-Jim
Seller_TUjDmhN4doePB
@Jim_Amazon wanted to make sure you saw this was really hoping for some guidance here
Seller_TUjDmhN4doePB
@Jim_Amazon wanted to make sure you saw this was really hoping for some guidance here
