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Seller_sUL7z2equNn12

What is Customer Service by Amazon

I just read on seller forum about Customer Service by Amazon (CSBA]

Is it real could someone give me a link to it?

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5 replies
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Seller_atnk8fSvVuoeY

Found this by searching Customer Service by Amazon in seller help.

https://sellercentral.amazon.com/gp/help/G797533XQVR4S6RG

10
user profile
Seller_qsjXhUS6U3FXD

Just received an email from Amazon inviting me to become a member of CSBA. Considering how Amazon handles customer issues (gives product away), why would anyone want to become part of an organization that will give your product away and THEN also charge you a fee for giving it away? :joy::rofl::face_with_raised_eyebrow:

Even the fees are vague: “You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance.”

So they are handling customer service for you but your performance metrics go down because they keep refunding when things shouldn’t be a refund which then allows them to charge a higher fee for providing customer service??? Really??? Am I jaded, cynical or just realistic?

10
user profile
Seller_HGNCgmG14eLKq

Yes also received and its such a joke. Amazon tells us they are not our customers… Forbids us from talking to them on the phone, Or answering questions posed on products.

oh, you want to help them out? you can Pay Amazon now to talk to Amazon customers. What a joke.

Yet again one more nail in the Amazon Anti Trust action. This email they sent highlights nicely how they want us to pay them for everything we shoudl be doing as the Businesses selling to our customers… But since they are not our customers why woudl we pay amazon to talk to them ?
Read below.

Customer Service by Amazon: Delegate customer service for your self-fulfillment orders to Amazon

Hello,

You are invited to join Customer Service by Amazon (CSBA). CSBA is a paid service where Amazon takes care of customer service on your behalf for your self-fulfillment orders. We will direct customer inquiries for these orders to Amazon Customer Service so that you do not need to handle them.

To join CSBA now and utilize Amazon’s expertise to provide your customers a delightful post-order customer experience, sign up here –

Sign Up

CSBA Benefits

  • CSBA improves customer experience by providing a 24-hour, high-quality customer service throughout the year.
  • CSBA supports customers in the marketplace-supported language via phone, instant message, and email.
  • CSBA’s high-quality customer service can help you reduce A-to-z Guarantee claims, Order Defect Rates (ODR), and negative reviews.
  • CSBA can help you remove your customer service burdens by managing customer service in response to changing demands (for example, during the holiday period).
  • CSBA saves time and reduces customer service cost.

For more information about CSBA, go to CSBA help page.

CSBA Fees

You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance. You can opt-out of CSBA at any time. For more information, go to CSBA Fees page.

We’re here to help.

10
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Seller_HGNCgmG14eLKq

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Seller_sUL7z2equNn12

What is Customer Service by Amazon

I just read on seller forum about Customer Service by Amazon (CSBA]

Is it real could someone give me a link to it?

202 views
5 replies
00
Reply
user profile

What is Customer Service by Amazon

by Seller_sUL7z2equNn12

I just read on seller forum about Customer Service by Amazon (CSBA]

Is it real could someone give me a link to it?

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202 views
5 replies
Reply
5 replies
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Seller_atnk8fSvVuoeY

Found this by searching Customer Service by Amazon in seller help.

https://sellercentral.amazon.com/gp/help/G797533XQVR4S6RG

10
user profile
Seller_qsjXhUS6U3FXD

Just received an email from Amazon inviting me to become a member of CSBA. Considering how Amazon handles customer issues (gives product away), why would anyone want to become part of an organization that will give your product away and THEN also charge you a fee for giving it away? :joy::rofl::face_with_raised_eyebrow:

Even the fees are vague: “You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance.”

So they are handling customer service for you but your performance metrics go down because they keep refunding when things shouldn’t be a refund which then allows them to charge a higher fee for providing customer service??? Really??? Am I jaded, cynical or just realistic?

10
user profile
Seller_HGNCgmG14eLKq

Yes also received and its such a joke. Amazon tells us they are not our customers… Forbids us from talking to them on the phone, Or answering questions posed on products.

oh, you want to help them out? you can Pay Amazon now to talk to Amazon customers. What a joke.

Yet again one more nail in the Amazon Anti Trust action. This email they sent highlights nicely how they want us to pay them for everything we shoudl be doing as the Businesses selling to our customers… But since they are not our customers why woudl we pay amazon to talk to them ?
Read below.

Customer Service by Amazon: Delegate customer service for your self-fulfillment orders to Amazon

Hello,

You are invited to join Customer Service by Amazon (CSBA). CSBA is a paid service where Amazon takes care of customer service on your behalf for your self-fulfillment orders. We will direct customer inquiries for these orders to Amazon Customer Service so that you do not need to handle them.

To join CSBA now and utilize Amazon’s expertise to provide your customers a delightful post-order customer experience, sign up here –

Sign Up

CSBA Benefits

  • CSBA improves customer experience by providing a 24-hour, high-quality customer service throughout the year.
  • CSBA supports customers in the marketplace-supported language via phone, instant message, and email.
  • CSBA’s high-quality customer service can help you reduce A-to-z Guarantee claims, Order Defect Rates (ODR), and negative reviews.
  • CSBA can help you remove your customer service burdens by managing customer service in response to changing demands (for example, during the holiday period).
  • CSBA saves time and reduces customer service cost.

For more information about CSBA, go to CSBA help page.

CSBA Fees

You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance. You can opt-out of CSBA at any time. For more information, go to CSBA Fees page.

We’re here to help.

10
user profile
Seller_HGNCgmG14eLKq

see

00
There are no more posts to display
user profile
Seller_atnk8fSvVuoeY

Found this by searching Customer Service by Amazon in seller help.

https://sellercentral.amazon.com/gp/help/G797533XQVR4S6RG

10
user profile
Seller_atnk8fSvVuoeY

Found this by searching Customer Service by Amazon in seller help.

https://sellercentral.amazon.com/gp/help/G797533XQVR4S6RG

10
Reply
user profile
Seller_qsjXhUS6U3FXD

Just received an email from Amazon inviting me to become a member of CSBA. Considering how Amazon handles customer issues (gives product away), why would anyone want to become part of an organization that will give your product away and THEN also charge you a fee for giving it away? :joy::rofl::face_with_raised_eyebrow:

Even the fees are vague: “You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance.”

So they are handling customer service for you but your performance metrics go down because they keep refunding when things shouldn’t be a refund which then allows them to charge a higher fee for providing customer service??? Really??? Am I jaded, cynical or just realistic?

10
user profile
Seller_qsjXhUS6U3FXD

Just received an email from Amazon inviting me to become a member of CSBA. Considering how Amazon handles customer issues (gives product away), why would anyone want to become part of an organization that will give your product away and THEN also charge you a fee for giving it away? :joy::rofl::face_with_raised_eyebrow:

Even the fees are vague: “You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance.”

So they are handling customer service for you but your performance metrics go down because they keep refunding when things shouldn’t be a refund which then allows them to charge a higher fee for providing customer service??? Really??? Am I jaded, cynical or just realistic?

10
Reply
user profile
Seller_HGNCgmG14eLKq

Yes also received and its such a joke. Amazon tells us they are not our customers… Forbids us from talking to them on the phone, Or answering questions posed on products.

oh, you want to help them out? you can Pay Amazon now to talk to Amazon customers. What a joke.

Yet again one more nail in the Amazon Anti Trust action. This email they sent highlights nicely how they want us to pay them for everything we shoudl be doing as the Businesses selling to our customers… But since they are not our customers why woudl we pay amazon to talk to them ?
Read below.

Customer Service by Amazon: Delegate customer service for your self-fulfillment orders to Amazon

Hello,

You are invited to join Customer Service by Amazon (CSBA). CSBA is a paid service where Amazon takes care of customer service on your behalf for your self-fulfillment orders. We will direct customer inquiries for these orders to Amazon Customer Service so that you do not need to handle them.

To join CSBA now and utilize Amazon’s expertise to provide your customers a delightful post-order customer experience, sign up here –

Sign Up

CSBA Benefits

  • CSBA improves customer experience by providing a 24-hour, high-quality customer service throughout the year.
  • CSBA supports customers in the marketplace-supported language via phone, instant message, and email.
  • CSBA’s high-quality customer service can help you reduce A-to-z Guarantee claims, Order Defect Rates (ODR), and negative reviews.
  • CSBA can help you remove your customer service burdens by managing customer service in response to changing demands (for example, during the holiday period).
  • CSBA saves time and reduces customer service cost.

For more information about CSBA, go to CSBA help page.

CSBA Fees

You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance. You can opt-out of CSBA at any time. For more information, go to CSBA Fees page.

We’re here to help.

10
user profile
Seller_HGNCgmG14eLKq

Yes also received and its such a joke. Amazon tells us they are not our customers… Forbids us from talking to them on the phone, Or answering questions posed on products.

oh, you want to help them out? you can Pay Amazon now to talk to Amazon customers. What a joke.

Yet again one more nail in the Amazon Anti Trust action. This email they sent highlights nicely how they want us to pay them for everything we shoudl be doing as the Businesses selling to our customers… But since they are not our customers why woudl we pay amazon to talk to them ?
Read below.

Customer Service by Amazon: Delegate customer service for your self-fulfillment orders to Amazon

Hello,

You are invited to join Customer Service by Amazon (CSBA). CSBA is a paid service where Amazon takes care of customer service on your behalf for your self-fulfillment orders. We will direct customer inquiries for these orders to Amazon Customer Service so that you do not need to handle them.

To join CSBA now and utilize Amazon’s expertise to provide your customers a delightful post-order customer experience, sign up here –

Sign Up

CSBA Benefits

  • CSBA improves customer experience by providing a 24-hour, high-quality customer service throughout the year.
  • CSBA supports customers in the marketplace-supported language via phone, instant message, and email.
  • CSBA’s high-quality customer service can help you reduce A-to-z Guarantee claims, Order Defect Rates (ODR), and negative reviews.
  • CSBA can help you remove your customer service burdens by managing customer service in response to changing demands (for example, during the holiday period).
  • CSBA saves time and reduces customer service cost.

For more information about CSBA, go to CSBA help page.

CSBA Fees

You will enjoy 30 days of free trial period when you join CSBA first time. After your free trial, you will be charged CSBA fee per self-fulfilled shipped unit based on your customer service performance. You can opt-out of CSBA at any time. For more information, go to CSBA Fees page.

We’re here to help.

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