FBA inventory reimbursement policy changes from 23th of october
I am wondering how the change will affect the following;
Starting October 23, 2024, the FBA inventory reimbursement policy for the eligibility claim windows, except for shipment to Amazon claims, will be updated from 18 months to 60 days.
Customer return claims state; You can file a customer return claim no sooner than 60 days and no later than 18 months after the customer refund or replacement.
will the customer return claim window also only be available up until 60 days? If so, wont this effectively mean that there is no way to claim any return as we need to wait 60 days to claim, but the customer has 60 days to return?
To be fair though, this whole apparent "being able to claim anything back from faulty customer returns" was pretty useless in the first place as you have to dig about three different reports with a lot of convoluted data, and do every claim 1 at a time, but still, this is some weird way of saying; yeah we have the policy, however you wont be able to do anything about it.
As always, very customer(seller) friendly changes.
Rant. Over.
2 replies
Seller_m7DQfyOcKBAhk
You do not need to wait 60 days to claim, I think its always been less right? Or if youre only talking about customer returns, i believe thats different. The ones where the lookback window is going down from 18 months is the lost and damaged at FBA warehouses. Not the customer return one AFAIK. And for those, yeah, after next week you no longer can submit old ones. So for the million amazon sellers who use Helium 10, they all should be running their "refund genie" reports like crazy this week to get all that money back for free while they still can.
