I have 2 seller reviews that are both entirely product reviews and 1 seller review that contained threats and vulgar language due to they buyer's package being lost by the carrier. I have opened various tickets and Amazon provides me with a canned response (doubt a human even looked at this). Aren't product reviews not supposed to be eligible for seller feedback? Also, do buyers even have a clue as to when they should contact a seller, leave a product review, or when to leave a seller review? or the criteria for each? This is a huge missing piece that Amazon seems to not care about that is continually negatively impacting sellers.

Order ID: 112-1873355-9001053; Case ID: 17423741771

Order ID: 113-6810782-7096252, Case ID: 17184013271, 17438172101

The fact that this inaccurate feedback has an impact on sellers and Amazon does not seem to care is extremely disheartening.

This buyer left a threat in the feedback provided because her order was lost by the carrier. Amazon refuses to remove it although there is threatening verbiage and vulgar phrases

Order ID: 114-7633598-1619405, Case ID: 17375821561, 17422945721

@Seller_ovM5p622oIbGp@Seller_d9q1Cuuva8Pjg@Seller_nS0jcFQNDLG3e@Seller_1KYLYkgAlu4xX

Hi all,

I'm reaching out to request moderator assistance with a negative seller feedback that appears to be within the guidelines for removal. Multiple removal requests submitted through both "feedback manager" and Seller Support have been denied, despite this feedback clearly being entirely a product review.

Order ID: 111-1734883-1265027

Feedback: "Very bad gpu dirty and scratched at the DP connection area. Buy new if possible it’s worth it without the headache.”

The seller feedback:

• Does not mention shipping, customer service, or the seller experience in any way.
• Focuses solely on the condition of the product (cosmetic wear), which is expected in a renewed item.
• The recommendation to "buy new" is a product-related opinion.

Per Amazon's feedback removal guidelines, this qualifies for removal under "The entire feedback comment is a product review".

We submitted two cases for removal, both denied:

• Case ID: 17445161911
• Case ID: 17486067781

Would greatly appreciate a moderator's review and help in getting this resolved. Our attempts at resolving this with the customer directly has also failed.

Should the above not be a sufficient reason - the customer’s disregard for Amazon’s policies extends beyond just feedback misuse. On the same day they dropped off the return at UPS, they also opened an A-to-Z claim—well before we had any opportunity to receive or inspect the item. This pattern of behavior reflects a broader abuse of Amazon’s systems.

Thank you in advance!

A customer left a product review in the seller feedback as well as the product review which is affecting my business tremendously.

I am growing and understanding as a new seller and would like assistance in correcting this issue.

Also can you please check the other negative reviews for removal as well.

@Seller_ovM5p622oIbGp- I seen you helped in other cases with this same issue can you please help me?