Hi everyone, @CR_Amazon @Connor_Amazon @Topher_Amazon

I need urgent help regarding a verification issue on my Amazon seller account.

Here’s my situation:

✅ I’ve already listed a product (it's visible in my inventory).

✅ I successfully submitted all verification documents (ID, utility bill, etc.).

✅ I received confirmation that my documents were accepted.

✅ I also completed the “Continue my registration” step for the Seller Wallet.

❌ Despite all this, I keep receiving emails saying:

“Your account is not fully onboarded. You may have outstanding document requests.”

As a result, my listing is stuck under Stranded Inventory, and the error shows:

“Account not fully onboarded”

I have already:

Uploaded documents multiple times

Opened support cases

Tried chat and email

All I get back are automated responses. No one from the manual review team has reached out.

I’ve even emailed seller-verification@amazon.com with screenshots, and still no resolution.

🔁 It seems like the system is stuck in a verification loop.

Can anyone from the Amazon team please escalate this for manual verification?

Or has any other seller experienced this and found a solution?

Any help would be greatly appreciated.

Thanks in advance!