Amazon failed to deliver product to vine customer resulting in 1star review impacting my overall rating
I enrolled in Vine program and after 2 months received a 1 star review on my product saying it's been 8 weeks and customer is still waiting for the product to be delivered.
It has impacted my overall rating and sales.
Can someone help here?
asin - B0D458QDBC
Metro Bite
13 replies
Seller_rtMrT3aKG1FZR
Hello @Cooper_Amazon, is it something you can help
Danny_Amazon
Hello @Seller_rtMrT3aKG1FZR- I appreciate you looking to the seller forums to share this experience, and thanks for sharing the ASIN, I was able to locate the review in question as it is the most recent one for the listing currently.
I note that the reviewer advised the item has yet to even ship, but that when it does arrive, they will update the review as appropriate! Understanding the issue at hand is the negative review impacting the listing in the short term, can you confirm if the item is fulfilled by Amazon, or by merchant?
If you've already taken the appropriate steps highlighted in this post to request it's removal if you believe it departs from the Community Guidelines, please share the case ID you've used to raise the issue with seller support so I can examine for escalation opportunities!
Thanks,
Danny
Amazon failed to deliver product to vine customer resulting in 1star review impacting my overall rating
I enrolled in Vine program and after 2 months received a 1 star review on my product saying it's been 8 weeks and customer is still waiting for the product to be delivered.
It has impacted my overall rating and sales.
Can someone help here?
asin - B0D458QDBC
Metro Bite
Amazon failed to deliver product to vine customer resulting in 1star review impacting my overall rating
I enrolled in Vine program and after 2 months received a 1 star review on my product saying it's been 8 weeks and customer is still waiting for the product to be delivered.
It has impacted my overall rating and sales.
Can someone help here?
asin - B0D458QDBC
Metro Bite
13 replies
13 replies
Seller_rtMrT3aKG1FZR
Hello @Cooper_Amazon, is it something you can help
Danny_Amazon
Hello @Seller_rtMrT3aKG1FZR- I appreciate you looking to the seller forums to share this experience, and thanks for sharing the ASIN, I was able to locate the review in question as it is the most recent one for the listing currently.
I note that the reviewer advised the item has yet to even ship, but that when it does arrive, they will update the review as appropriate! Understanding the issue at hand is the negative review impacting the listing in the short term, can you confirm if the item is fulfilled by Amazon, or by merchant?
If you've already taken the appropriate steps highlighted in this post to request it's removal if you believe it departs from the Community Guidelines, please share the case ID you've used to raise the issue with seller support so I can examine for escalation opportunities!
Thanks,
Danny
Seller_rtMrT3aKG1FZR
Hello @Cooper_Amazon, is it something you can help
Seller_rtMrT3aKG1FZR
Hello @Cooper_Amazon, is it something you can help
Danny_Amazon
Hello @Seller_rtMrT3aKG1FZR- I appreciate you looking to the seller forums to share this experience, and thanks for sharing the ASIN, I was able to locate the review in question as it is the most recent one for the listing currently.
I note that the reviewer advised the item has yet to even ship, but that when it does arrive, they will update the review as appropriate! Understanding the issue at hand is the negative review impacting the listing in the short term, can you confirm if the item is fulfilled by Amazon, or by merchant?
If you've already taken the appropriate steps highlighted in this post to request it's removal if you believe it departs from the Community Guidelines, please share the case ID you've used to raise the issue with seller support so I can examine for escalation opportunities!
Thanks,
Danny
Danny_Amazon
Hello @Seller_rtMrT3aKG1FZR- I appreciate you looking to the seller forums to share this experience, and thanks for sharing the ASIN, I was able to locate the review in question as it is the most recent one for the listing currently.
I note that the reviewer advised the item has yet to even ship, but that when it does arrive, they will update the review as appropriate! Understanding the issue at hand is the negative review impacting the listing in the short term, can you confirm if the item is fulfilled by Amazon, or by merchant?
If you've already taken the appropriate steps highlighted in this post to request it's removal if you believe it departs from the Community Guidelines, please share the case ID you've used to raise the issue with seller support so I can examine for escalation opportunities!
Thanks,
Danny
