Feedback Removal with Amazon Buy Shipping
Order shipped with label from Veeqo on time, order shows protection from claims and OTDR
Customer leaves negative feedback, I request removal but denied, I tried to appeal but was directed to support, talked to support and they escalated the matter but again denied, I replied with copy of the Amazon Buy Shipping protection showing that we are protected from negative feedback but no help at all.
Why is Amazon not removing or strike-through the comment and remove our defect when we followed the rules and used their label service that promotes protection from negative feedback ?
Please can anyone help here ? any moderator help will be appreciated.
Order ID 114-4477912-4582663
Case ID 17052887331 and 17052823131
Can any mod help with this ?
@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon
Feedback Removal with Amazon Buy Shipping
Order shipped with label from Veeqo on time, order shows protection from claims and OTDR
Customer leaves negative feedback, I request removal but denied, I tried to appeal but was directed to support, talked to support and they escalated the matter but again denied, I replied with copy of the Amazon Buy Shipping protection showing that we are protected from negative feedback but no help at all.
Why is Amazon not removing or strike-through the comment and remove our defect when we followed the rules and used their label service that promotes protection from negative feedback ?
Please can anyone help here ? any moderator help will be appreciated.
Order ID 114-4477912-4582663
Case ID 17052887331 and 17052823131
Can any mod help with this ?
@KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Joey_Amazon
3 replies
Roberto_Amazon
Hello! @Seller_r66TW3YhoeH8N
This is Roberto. Thank you for using the Forums, I have forwarded this with our partner team.
After careful consideration, the feedback has been removed.
Regards,
