MOST RECENT 6 MONTHS OF FEEDBACK SUDDENLY DISAPPEARED THIS AFTERNOON
Everyone should check their FEEDBACK page to see if there have been any deleted Feedback entries.
We strive for Excellent Customer Service, and as such, usually experience approx. 3-4 Positive Feedback entries per month, with a Negative Feedback approx. 1 per year (and always underserved too).
FEEDBACK is one of the many Amaozn pages I check on a regular basis, and so I was shocked to discover that at some point this afternoon Amazon DELETED the most recent SIX MONTHS of Feedback we had received, which was literally PAGES of Positive Feedback.
I have created a Case on Amazon, but there is NO GOOD REASON why Amazon should be Deleting Feedback entries UNLESS the removal is requested, and even then, they ONLY Remove Feedback under very specific "Amazon Rules" (of which actual provable REALITY is NOT a factor), but WHY would Amazon delete pages of Positive Feedback entries?
We work VERY HARD to "EARN" these Positive Feedback Entries, and they are WONDERFUL Advertising for our Business.
Amazon, WHY did you do this?
Can you PLEASE RESTORE THESE FEEDBACK ENTRIES?
Case 21974307441
MOST RECENT 6 MONTHS OF FEEDBACK SUDDENLY DISAPPEARED THIS AFTERNOON
Everyone should check their FEEDBACK page to see if there have been any deleted Feedback entries.
We strive for Excellent Customer Service, and as such, usually experience approx. 3-4 Positive Feedback entries per month, with a Negative Feedback approx. 1 per year (and always underserved too).
FEEDBACK is one of the many Amaozn pages I check on a regular basis, and so I was shocked to discover that at some point this afternoon Amazon DELETED the most recent SIX MONTHS of Feedback we had received, which was literally PAGES of Positive Feedback.
I have created a Case on Amazon, but there is NO GOOD REASON why Amazon should be Deleting Feedback entries UNLESS the removal is requested, and even then, they ONLY Remove Feedback under very specific "Amazon Rules" (of which actual provable REALITY is NOT a factor), but WHY would Amazon delete pages of Positive Feedback entries?
We work VERY HARD to "EARN" these Positive Feedback Entries, and they are WONDERFUL Advertising for our Business.
Amazon, WHY did you do this?
Can you PLEASE RESTORE THESE FEEDBACK ENTRIES?
Case 21974307441
5 replies
Seller_R2dP7Hunjcdj0
UPDATE:
Whether it was due to my sounding the alarm, or merely coincidence, but ALL of the Missing Feedback scores have been restored as of this morning (at least on my work PC).
They were still Missing this morning when I woke up and checked on the Home PC, but now (on the work PC at least), they have been Restored.
What a load of aggravation for NO Good Reason.
