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Unable to Complete Identity Re-Verification for Over a Month – Urgent Assistance Needed
Subject: Unable to Complete Identity Re-Verification for Over a Month – Urgent Assistance Needed
Hello Fellow Sellers,
I’ve been facing an ongoing identity re-verification issue for over a month, and I’m reaching out here for advice or guidance as my attempts to resolve it through Amazon’s channels have been unsuccessful. Here’s a summary of my situation:
Issue Overview:
Amazon requested re-verification of my identity, but I cannot find any way to upload the required documents.
I’ve checked all areas in Seller Central, including Performance Notifications, the Identity Verification section under Account Info, and the specific link Amazon provided:
https://sellercentral.amazon.com/mario/seller-verification/soa-coc/regional/?mons_sel_mcid=A38KEZ26WIMX8&mons_sel_mkid=ATVPDKIKX0DER
Unfortunately, the link doesn’t provide any option to upload documents, and all my attempts to access it via different devices, browsers, and incognito mode have failed.
Attempts to Resolve:
I’ve opened multiple cases with Amazon, and here is the timeline of my case IDs:
Case 1: December 26, 2024 – ID: 16911898731
Case 2: December 28, 2024 – ID: 16923498271
Case 3: December 30, 2024 – ID: 16933675851
Case 4: January 1, 2025 – ID: 16940625791
Case 5: January 22, 2025 – ID: 17061202381
Case 6 (Current): January 22, 2025 – ID: 17063397771
I’ve also called Seller Support multiple times, but I receive the same response each time: they suggest I use the link provided in the notification, which doesn’t work.
I’ve emailed the Seller Performance Team with my required documents (ID and proof of address) attached, but I have not received any resolution.
Current Situation:
My products are now in the Amazon warehouse and are Prime-eligible, but my account is under limited access due to the incomplete re-verification.
This is severely impacting my ability to sell, and I’ve followed every instruction provided by Amazon with no success.
Request for Help:
Has anyone experienced this issue or found a working solution when the provided link doesn’t allow document uploads?
Is there a better way to escalate this problem or any other method for document submission?
Any advice from experienced sellers would be greatly appreciated.
This issue has been extremely frustrating and has affected my ability to run my business on Amazon. If anyone has insights or suggestions, I would be truly grateful.
Thank you for your time and support!
Best regards,
Mahfujur Rahman
@Sandy_Amazon
@Nano_Amazon
@Mia_Amazon
5 replies
Josh_Amazon
Hello @Seller_wy5IXi5Fi1nVY,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand you're experiencing difficulties reactivating your account that has been set to 'inactive' due to inactivity. I can guide you through the process to resolve this issue:
- Go to your Seller Central and navigate to the Account Info page.
- Look for a banner at the top of the page that says "You currently have limited access to Amazon selling services."
- Under this banner, you should find information about the issue and a link that says "Reactivate Account."
- Click on this "Reactivate Account" link. This will take you to a page where you can update your information to start the reactivation process.
- Follow the steps on this page carefully. You may need to update or confirm various pieces of account information, even if you believe nothing has changed.
If you encounter any issues during this process or if the "Reactivate Account" link isn't visible, please contact Seller Support directly. They have the tools to investigate the specific details of your account and can provide personalized assistance to resolve this issue.
Best regards,
-Josh
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