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Order Defect Rate exceeds 1%
Hello Amazon Account Health Team,
We received the warning: Your seller-fulfilled offers are at risk of deactivation. Your Order Defect Rate is 1.69%.
Because one order opened the chargeback issue, but it is FBA order, which is Fulfilled by Amazon, NOT the seller-fulfilled offers.
Amazon is doing the customer service and order handling. Amazon would represent the seller in the chargeback process.
Could you help us to remove the violation from Account Health page?
Thanks for your assistance in advance.
1 reply
Roxy_Amazon
Hello @Seller_c62Af0xo54l6i,
I understand your concern about the warning regarding your seller-fulfilled offers being at risk of deactivation due to your Order Defect Rate being 1.69%. It's understandable that you're worried, especially since the chargeback issue was related to an FBA order, which is handled by Amazon, not your seller-fulfilled offers.
As a moderator of the seller community, I'm happy to help you with this issue. However, to better assist you, I'll need some additional information:
Could you please provide the case ID from your interactions with Amazon Seller Support? This will allow us to look into the details of your situation more thoroughly and work towards a resolution.
Rest assured that the seller community and I are here to support you. With the right information and by working together, I'm confident we can help you remove the violation from your Account Health page. Please let me know the case ID, and I'll do my best to guide you through the next steps.
Thank you for contacting us! For more information, please access the page Order defect rate.
Sincerely,
-Roxy
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