Urgent Help Needed with Pending Orders
Hi everyone,
I'm very new to FBA and facing an urgent issue. I received an order three days ago that is still pending, and another order from 20 hours ago is also pending. The message states that Amazon is unable to verify the buyer's credit card info.
How can I resolve this? Any help would be greatly appreciated!
20 hrs ago order id: 112-5459762-2738646
3 days ago order id: 113-2970681-7605854
@Jim_Amazon
Thank you!
2 replies
Seller_OvL8C4BJWiuS9
You can't. They can stay pending for up to 21 days. The buyer is given a set of 7 days each to "fix the issue" and after 21 days it's not fixed it will go back in your inventory.
CR_Amazon
@Seller_CD5iStrCRBcMW
Hello there, my name is CR and wanted to hop in here.
Echoed above by fellow community member, @Seller_OvL8C4BJWiuS9, it's not uncommon to have orders stay in pending for a brief period of time prior to shipping. You can learn more about pending orders here.
CR_Amazon
