Urgent: Missing Units in FBA Shipments ā No Updates on Cases for Over a Month!
Hello,
Iām experiencing a serious issue with missing units in my FBA shipments, and despite having opened multiple cases for reconciliation, I have not received any updates for over a month.
The affected shipments are:
FBA18DY33PGZ
FBA18DY8BFHT
FBA18DY7263F
I have reported this issue through the following case IDs, but there has been no resolution or response:
16894024671
16893997711
16950984881
A significant number of units are missing, and the lack of communication is unacceptable. I need an urgent update on the status of these cases and a resolution as soon as possible.
Has anyone else faced similar delays in case responses? Any advice on how to escalate this further?
Looking forward to a prompt response.
Thank you.
Could you help me please?
@Christine_Amazon @TaylorR_Amazon @Topher_Amazon @TaylorR_Amazon
4 replies
Seller_kI748PGKsTVq4
any updates? @Christine_Amazon @TaylorR_Amazon @Topher_Amazon
Seller_8xPb0zS1apmF2
In general, the more units that are lost, the longer the cases take to get reviewed/resolved.
This is likely because the cases continue to get escalated up the chain once they hit a certain QTY and/or $ amount.
Bryce_Amazon
Greetings,
Thanks for your patience while our team worked to review your thread.
It looks like Seller Support got back to you here and stated the the inventory has been received, that's great!
For cases 16894024671 and 16950984881, they currently are waiting to be worked by the team that owns this issue. I apologize for the delay you've experienced, but they will be reviewed by the support team as soon as they are available. If the cases are closed and marked as Resolved, reply back to me here if the issue persists at that time. Thanks again!
- Bryce
