Hi,

I received the below email from Amazon seller identity verification team on 4th August and they gave 10 days to reply:

"Hello,

We have reviewed the documents that you provided, but we could not verify your identity based on the submitted documents.

As a result, your account will remain inactive.

Why is this happening?

We were unable to verify the document that you provided as a proof of identity.

To learn more about our requirements, go to "Global seller identity verification":

https://sellercentral.amazon.com/gp/help/external/QRP483PDN88Q3M9

How do I resolve this situation?

Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.

Make sure that you include also the documents that we already verified.

To submit the required documents or update your information, sign in to Seller Central, navigate to the "Identity Verification" page, and follow the on-screen instructions:

https://sellercentral.amazon.com

Do not respond to this email with the required documents in attachment. For security reasons, we accept only documents that were uploaded to the "Identity Verification" section in Seller Central.

What happens if I do not upload the required documents?

If you do not provide the required information within 10 days of receiving this email notification, disbursements for your Amazon selling account may be put on hold or your account might be deactivated.

We're here to help

If you have any further questions about our policies or requirements, contact Selling Partner Support:

https://sellercentral.amazon.com/cu/contact-us

The Seller Identity Verification team

Thank you for selling with Amazon,"

I replied with the following email requesting clarification:

"Regarding seller identity verification, please clarify the following:

What I uploaded is the Bank statement of my LLC business registered in the US which shows the business address in the US.

Is this the reason why my seller Identity could not be verified? Myself as the US LLC single business owner is living and working outside the US. Shall the "Proof of address document" be a personal bank statement or credit card statement statement showing my personal address (outside US) and not the US LLC business address?

https://sellercentral.amazon.com/help/hub/reference/G7GA95FCYX3WXPC3

Note: I have uploaded the renewed passport (with new number and expiry date) since the previously uploaded on Amazon was expired.

Your quick response is highly appreciated."

Can someone from Amazon reply and advise urgently.

Thanks

hello amazon my listing is inactive because of global identity verification I gave my passport details and everything amazon was asking for but still I got this email that there unable to verify the passport but the passport is same I gave at the time of registration and after 3 months im getting email im totally unable to understand why its happening with my account plzz kindly help thnkyo so much

My accounts been deactivated for awhile, trying to get past the identity verification. Was sent an email that said to go to “Take a photo of your face”, but the link doesn’t work, been trying to use other links from other discussion posts, and still it’s not working. Keeps giving me an internal error. I can’t find the identity verification steps on the amazon seller app either, been searching for the take a photo of your face and id for awhile and am not coming across anything. I’m willing to hop on a zoom anytime, I just can’t get a request through because I can’t find where to put that request in.