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Frustrated with Amazon's Unacceptable Delays in Receiving and Shelved My Inventory
Family, Who Understands? It’s been over 30 days since my shippment was delivered to Amazon, and they still haven’t shelved it for sale!
On October 24th, my two shipments were received at two Amazon warehouse on the East Coast that was not busy and had no backlog. Over 30 days later, they still haven't been received or shelved!
This delay is even longer than my sea freight transit time, which is completely unacceptable and utterly irresponsible. Despite numerous attempts to contact customer service, I have only received generic, unhelpful responses. No one is taking my issue seriously or providing a real solution.
As a seller of seasonal products, this severe delay is causing me to face out-of-season stock, product stockouts, and potential inventory backlogs. For a new seller like me, this is nothing short of a catastrophe.
Has anyone else experienced this? How did you handle it?
0 replies
Seller_8CXYuSTHmlFXZ
Receving delay over 30days!! Any Similar Issues?
Seller_rrN554CPP6fmb
This is unexceptable. Over the years things have gone downhill, along with everything else. My advice- learn from this. Since it seems you have a reliable overseas supply, take a different path and open a Shopify or similar platfrom to sell. You can be in full control. Best of luck to you.
Seller_2vHK4GI7sRtek
Yes, I have experienced this personally many times. Lost shipments, long receiving times, and the other day we inexplicably had a bunch of products become unavailable for sale because they went into reserve status for no apparent reason. abusive towards sellers and it is a harder and harder environment to be profitable on this platform.
Seller_wC0YseOohUrlJ
This is the busiest time of year and it is not unusual for deliveries to take 7-8 weeks to be received after delivery and then another 2-3 weeks to be available for sale. It's not good, but it's not that unusual either.
If you are selling seasonal products, then you need to be sending them August/September.
Seller_Ha6JyVvDK6Ybs
Amazon is doing what they can to delay orders to charge storage fees along with buy box removals and high pricing errors making many listings useable on this platform. This is why we all are building up other platforms.
Seller_lCX40xAkSs1xm
I have been selling for over 10 years on Amazon. This happens every single year.
Ship early and ship often.
Price your items to make up for the storage fees, placement fees, etc.
You are in control of your business.
Amazon has over 1.5 million people working for them, they are so big it is beyond comprehension. Do not expect them to treat your products differently or have any concern over them. Plan accordingly.
Seller_uJo8XNzWYLBfo
OH yes. We have had something in reserves since October. Now the inventory totally disappeared. They claim they are researching it SINCE Oct.
TaylorR_Amazon
Were you able to open a case to reconcile for the missing inventory?
Seller_uJo8XNzWYLBfo
Nope. I get the same reply over, over again. Case 16646948101.
TaylorR_Amazon
Hi @Seller_uJo8XNzWYLBfo, I apologize, but there might be some confusion on my end. I see that your shipment has no discrepancies. There were 92 received units with additional unit overages that were later corrected. I calculated the inbound inventory and it seems to be equal with the number of customer orders. I need more clarity on the issue if this information does not seem accurate to you. If that is the case, I have a couple questions to start:
- How many units were supposed to be in the shipment?
- How many units were actually in the shipment?
Seller_uJo8XNzWYLBfo
Hello,
Now they are telling me those are virtual and the inventory has disappear back to 0.
They original said we shipped in 184. I told them no I only shipped in 92. Seller Support told me I was wrong that the warehouse counted twice and confirmed I shipped them in 184. In a few weeks they change the inventory back to 92.
Fast forward to today. They now say there is zero inventory of this product and this product is virtual. I have no idea what that is. When I asked the rep about it they only responded with the same copy and paste about virtual inventory. No detailed response of what that means.
To this day they claim they are researching it.
TaylorR_Amazon
Hi @Seller_uJo8XNzWYLBfo, I do see that the team is currently investigating your case at this moment. Were you able to locate the invoice?
I will reach out to see if I can get more information for you. Just to verify, is 92 units the correct quantity?
TaylorR_Amazon
Hello @Seller_8CXYuSTHmlFXZ, I'm sorry to hear this. I would be happy to take a look at your shipment. What is the shipment ID?
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