Hello Amazon Community and Support Team,

I am writing to clarify a misunderstanding regarding Amazon's Multiple Accounts Policy and seek assistance in resolving an ongoing issue with my accounts. I operate two Amazon accounts: one on Amazon.in and another on Amazon.com. Both accounts serve distinct markets and have separate business operations, which I believe constitutes a legitimate business need under Amazon's guidelines.

Key Points for Consideration

Legitimate Business Need for Multiple Accounts

Amazon's policy allows for multiple accounts if there is a legitimate business need, such as operating in different regions or managing separate brands (as outlined in Amazon's Seller Code of Conduct and Multiple Accounts Policy).

My accounts on Amazon.in and Amazon.com are used for distinct geographic markets (India and North America), fulfilling this criterion.

Compliance with Policies

Both accounts have been maintained in good standing, with no history of policy violations or fraudulent activities.

We have not engaged in any practices that could be considered deceptive or manipulative, such as selling the same products across both accounts or interacting with each other's competition (as noted in Amazon's Seller Forums).

Attempts to Consolidate Operations

We are willing to close the Amazon.in account as part of our business strategy to consolidate operations. However, we face technical challenges in doing so.

This demonstrates our intent to comply with Amazon's policies and avoid unnecessary complexity.

Section 3 Compliance

Section 3 of the Business Solutions Agreement prohibits fraudulent or deceptive practices. Our operations are transparent, with separate financial and operational records for each account.

We have not used the accounts to manipulate search rankings, reviews, or sales metrics—the core concerns of Section 3.

Request for Assistance

Given these points, I respectfully request:

Guidance on Closing the Indian Account: Technical assistance to permanently deactivate the Amazon.in account.

Documentation Review: An opportunity to submit region-specific tax filings, bank records, and operational logs to prove compliance.

Policy Clarification: Confirmation that cross-region accounts with separate operations do not violate Section 3 when maintained in good standing.

Proposed Next Steps

Immediate reinstatement of the Amazon.com account pending review.

A dedicated support specialist to resolve the Amazon.in closure issue.

A formal acknowledgment that territorial separation qualifies as a legitimate business need under global selling guidelines.

I urge Amazon to recognize the unique nature of cross-region operations and provide a collaborative path forward. Continuous rejection without resolution contradicts Amazon’s stated commitment to seller success.