Urgent! For the US INFORM Consumers Act, The address verification shows as unverified, but when we click on the address to verify, it automatically redirects to the identity verification interface instead of the address verification interface.
Hello, on January 5th we noticed that when clicking on the address verification page, it redirected straight to the identity verification page instead. We thought we might need to click “Edit Info” to proceed with verification, but then we saw that both identity verification and bank card verification were shown as “in progress.”
During this period, we opened several support cases to ask why our attempts to complete address verification on January 5th and 6th kept redirecting us to the identity verification page. The customer service representatives informed us that this happened because our identity verification was still pending, so the address verification page would automatically redirect until identity verification was completed. They assured us that once identity verification was finished, the redirection would stop.
We received an email at 23:57 on January 6th stating that identity verification was completed. Around 23:00 on January 6th, when we entered the “Bank Verification (In Progress)” page, we noticed it showed “Retry Required” for bank card verification. We clicked in, submitted our bank statement, and received an email at 02:22 on January 7th confirming that bank card verification was completed.
At 18:55 on January 7th, the Consumer Method Verification showed as completed. However, strangely, this morning on January 8th, it once again displayed “Address Verification (Not Verified).” When we clicked on address verification, it again redirected directly to the identity verification page.
Please help us—what should we do? We click on address verification but keep being redirected to the identity verification page. We are unable to proceed with address verification. We have tried using different browsers, clearing cookies, and accessing the address verification page through various entry points, but we still get redirected from the address page straight to the identity verification page.
Related Case IDs: 19222141761, 19226419251
We have looked for helpful solutions on other social platforms and found that many other users are experiencing the same issue. Please assist us. Thank you! Have a nice day!
Urgent! For the US INFORM Consumers Act, The address verification shows as unverified, but when we click on the address to verify, it automatically redirects to the identity verification interface instead of the address verification interface.
Hello, on January 5th we noticed that when clicking on the address verification page, it redirected straight to the identity verification page instead. We thought we might need to click “Edit Info” to proceed with verification, but then we saw that both identity verification and bank card verification were shown as “in progress.”
During this period, we opened several support cases to ask why our attempts to complete address verification on January 5th and 6th kept redirecting us to the identity verification page. The customer service representatives informed us that this happened because our identity verification was still pending, so the address verification page would automatically redirect until identity verification was completed. They assured us that once identity verification was finished, the redirection would stop.
We received an email at 23:57 on January 6th stating that identity verification was completed. Around 23:00 on January 6th, when we entered the “Bank Verification (In Progress)” page, we noticed it showed “Retry Required” for bank card verification. We clicked in, submitted our bank statement, and received an email at 02:22 on January 7th confirming that bank card verification was completed.
At 18:55 on January 7th, the Consumer Method Verification showed as completed. However, strangely, this morning on January 8th, it once again displayed “Address Verification (Not Verified).” When we clicked on address verification, it again redirected directly to the identity verification page.
Please help us—what should we do? We click on address verification but keep being redirected to the identity verification page. We are unable to proceed with address verification. We have tried using different browsers, clearing cookies, and accessing the address verification page through various entry points, but we still get redirected from the address page straight to the identity verification page.
Related Case IDs: 19222141761, 19226419251
We have looked for helpful solutions on other social platforms and found that many other users are experiencing the same issue. Please assist us. Thank you! Have a nice day!
13 replies
Seller_VTMh3lf9V5ayd
@Connor_Amazon@Indy_Amazon@Lex_Amazon@Roberto_AmazonPlease assist us. Thank you! Have a nice day!
Seller_eb1ew6SxcZbL8
We had this same issue. Once you click on the address verification and it opens up that page immediately click the x button to keep the page from refreshing. It should stay on the address verification, and you should be able to edit it and verify your address. If you time it right, this should work.
Manny_Amazon
Hello @Seller_VTMh3lf9V5ayd,
Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
