How can a balloon be an OTC Pain reliever?! How to debate with a bot?
How do you teach an Amazon bot the difference between an inflatable balloon and a Tylenol? I wish this was a joke, but it is a serious question.
I can't seem to get an actual human at Amazon to take a look at my case 15820792411. I have the ridiculous task of proving a Chimney Balloon ASIN: B0DBZSPZ3L is not an OTC pain reliever. I have submitted the instructions and packaging to show that a Chimney Balloon is a large balloon that is inflated in a homes chimney to seal it, and that is very different than an OTC pain reliever. However Amazon insists in Case 15820792411and case 15841518651 that a chimney balloon is an OTC pain reliever.
Here is Amazon responses: " We have reviewed your request and have concluded that your product is Ingestible Over the Counter (OTC) Pain Relievers as per guidelines and subject to the compliance requirements."
This is like having a debate in Clown Coo-koo Land!
5 replies
Seller_MJFm5Bd205WcB
You just can't make this stuff up. I was looking for a "laughing" emoji :P
Atlas_Amazon
Hello @Seller_qsBEKNliELsET
Thank you for the information provided regarding the issues that you have seen recently. I did attempt to review the case information, but did want to communicate that my team does have limited visibility as the case does currently appear to be with another team. From the details provided, the issue does not seem to be with the product itself, but the specific description that is being utilized on the product detail page.
When looking at the detail page, is there any reference to being able to utilize your mouth to blow up the product or anything that could be seen as attempting to be pain relief? Have you attempted to make any kind of edits or adjustments to the information that is currently listed? The description on the listing is very important as it needs to be clear that the product cannot be utilized for any other purpose than the original intended.
We do encourage you to continue to refer to this thread with any other details or updates that you have on this situation so we may better understand where you are in the current dispute process.
Best,
Atlas
How can a balloon be an OTC Pain reliever?! How to debate with a bot?
How do you teach an Amazon bot the difference between an inflatable balloon and a Tylenol? I wish this was a joke, but it is a serious question.
I can't seem to get an actual human at Amazon to take a look at my case 15820792411. I have the ridiculous task of proving a Chimney Balloon ASIN: B0DBZSPZ3L is not an OTC pain reliever. I have submitted the instructions and packaging to show that a Chimney Balloon is a large balloon that is inflated in a homes chimney to seal it, and that is very different than an OTC pain reliever. However Amazon insists in Case 15820792411and case 15841518651 that a chimney balloon is an OTC pain reliever.
Here is Amazon responses: " We have reviewed your request and have concluded that your product is Ingestible Over the Counter (OTC) Pain Relievers as per guidelines and subject to the compliance requirements."
This is like having a debate in Clown Coo-koo Land!
How can a balloon be an OTC Pain reliever?! How to debate with a bot?
How do you teach an Amazon bot the difference between an inflatable balloon and a Tylenol? I wish this was a joke, but it is a serious question.
I can't seem to get an actual human at Amazon to take a look at my case 15820792411. I have the ridiculous task of proving a Chimney Balloon ASIN: B0DBZSPZ3L is not an OTC pain reliever. I have submitted the instructions and packaging to show that a Chimney Balloon is a large balloon that is inflated in a homes chimney to seal it, and that is very different than an OTC pain reliever. However Amazon insists in Case 15820792411and case 15841518651 that a chimney balloon is an OTC pain reliever.
Here is Amazon responses: " We have reviewed your request and have concluded that your product is Ingestible Over the Counter (OTC) Pain Relievers as per guidelines and subject to the compliance requirements."
This is like having a debate in Clown Coo-koo Land!
5 replies
5 replies
Seller_MJFm5Bd205WcB
You just can't make this stuff up. I was looking for a "laughing" emoji :P
Atlas_Amazon
Hello @Seller_qsBEKNliELsET
Thank you for the information provided regarding the issues that you have seen recently. I did attempt to review the case information, but did want to communicate that my team does have limited visibility as the case does currently appear to be with another team. From the details provided, the issue does not seem to be with the product itself, but the specific description that is being utilized on the product detail page.
When looking at the detail page, is there any reference to being able to utilize your mouth to blow up the product or anything that could be seen as attempting to be pain relief? Have you attempted to make any kind of edits or adjustments to the information that is currently listed? The description on the listing is very important as it needs to be clear that the product cannot be utilized for any other purpose than the original intended.
We do encourage you to continue to refer to this thread with any other details or updates that you have on this situation so we may better understand where you are in the current dispute process.
Best,
Atlas
Seller_MJFm5Bd205WcB
You just can't make this stuff up. I was looking for a "laughing" emoji :P
Seller_MJFm5Bd205WcB
You just can't make this stuff up. I was looking for a "laughing" emoji :P
Atlas_Amazon
Hello @Seller_qsBEKNliELsET
Thank you for the information provided regarding the issues that you have seen recently. I did attempt to review the case information, but did want to communicate that my team does have limited visibility as the case does currently appear to be with another team. From the details provided, the issue does not seem to be with the product itself, but the specific description that is being utilized on the product detail page.
When looking at the detail page, is there any reference to being able to utilize your mouth to blow up the product or anything that could be seen as attempting to be pain relief? Have you attempted to make any kind of edits or adjustments to the information that is currently listed? The description on the listing is very important as it needs to be clear that the product cannot be utilized for any other purpose than the original intended.
We do encourage you to continue to refer to this thread with any other details or updates that you have on this situation so we may better understand where you are in the current dispute process.
Best,
Atlas
Atlas_Amazon
Hello @Seller_qsBEKNliELsET
Thank you for the information provided regarding the issues that you have seen recently. I did attempt to review the case information, but did want to communicate that my team does have limited visibility as the case does currently appear to be with another team. From the details provided, the issue does not seem to be with the product itself, but the specific description that is being utilized on the product detail page.
When looking at the detail page, is there any reference to being able to utilize your mouth to blow up the product or anything that could be seen as attempting to be pain relief? Have you attempted to make any kind of edits or adjustments to the information that is currently listed? The description on the listing is very important as it needs to be clear that the product cannot be utilized for any other purpose than the original intended.
We do encourage you to continue to refer to this thread with any other details or updates that you have on this situation so we may better understand where you are in the current dispute process.
Best,
Atlas
