Monitor your business hour delivery rate
Your business hour delivery rate is now available on the Eligibilities section of the Account Health dashboard.
Business hour delivery rate measures how often your self-fulfilled orders are delivered to Amazon Business customers during business hours. Maintaining a business hour delivery rate of at least 90% prevents delivery challenges, such as unattended or lost packages and failed delivery attempts, which may reduce the chance of Amazon Business customers buying from you again.
To optimize your business hour delivery rate, follow these steps:
- Go to the Account Health dashboard's Program Eligibilities page, and download the report.
- Identify the top-performing carriers who have a business hour delivery rate greater than 90%.
- Consider using those carriers for future self-fulfilled Amazon Business orders.
In the US, we recommend using UPS Ground, UPS Ground Saver, and FedEx Ground for reliable business hour delivery rate performance.
For more information about the metric, go to Business hour delivery rate (BHDR).
Monitor your business hour delivery rate
Your business hour delivery rate is now available on the Eligibilities section of the Account Health dashboard.
Business hour delivery rate measures how often your self-fulfilled orders are delivered to Amazon Business customers during business hours. Maintaining a business hour delivery rate of at least 90% prevents delivery challenges, such as unattended or lost packages and failed delivery attempts, which may reduce the chance of Amazon Business customers buying from you again.
To optimize your business hour delivery rate, follow these steps:
- Go to the Account Health dashboard's Program Eligibilities page, and download the report.
- Identify the top-performing carriers who have a business hour delivery rate greater than 90%.
- Consider using those carriers for future self-fulfilled Amazon Business orders.
In the US, we recommend using UPS Ground, UPS Ground Saver, and FedEx Ground for reliable business hour delivery rate performance.
For more information about the metric, go to Business hour delivery rate (BHDR).
19 replies
Seller_r9wMm8LrE5iKj
This is the first step in Amazon making this broken metric a requirement. It will NOT apply to FBA, which is straight-up illegal.
We do use the recommended carriers. The same ones that Amazon uses. That should suffice for protecting us from shippers' vagaries ... we are not in charge of shipping companies, and can't be held responsible for their performance. If Amazon wants to improve on delivery promises, they should start by looking at 1PS Prime. And figure out why their recommended shippers don't want to do business with them.
No news is good news around here.
Seller_5N6Ct6HiqZIaw
So THIS is the real reason why they are starting to make the OTDR rate unatainable if we only ship Ground Advantage. So that we will start using UPS instead. Why can't Amazon just be honest about what they are doing? They are trying to wipe out total use of the USPS by FBM sellers it seems. And maybe trying to hide that fact from USPS.
Seller_Ha6JyVvDK6Ybs
You are clearly clueless or BOT! This is exactly why we no longer pursue growth on Amazon platforms! Always blaming sellers for Amazons flaws while encouraging returns and abuse by customers for Amazons own self profit. Oh forgot about all the recently overcharging on shipping otherwise it is late and not claims protected for the almost guaranteed mail fraud that will happen if you do not ship claims protected. Eventually Amazon is going to push all the sellers off the cliff at the same time then what good luck. Or is the real goal and shady deals being made by Big Daddy Jeff will be some sly move to eliminate and acquire USPS as they continue to be gutted from inside out then Amazon can charge more and have total control on delivery times.
.
Its just almost to the point where we should all write CLAIMS PROTECTED BY AMAZON on the outside of all shipping boxes.
Seller_hSucgPvKgjAJ1
I would like to know how we could possible manage how the post office or other handler delivers packages during business hours. It's insane for amazon to consider this a metric we can control. This might be hard to the obviously challenged people at amazon to understand but once a package leaves my warehouse it is in the hands of the USPS or UPS. I can't control how the delivery drivers route is going, what challenges they may face on the back end when they attempt delivery of my package or how they are going to handle that. This is the most out of touch thing I've seen amazon do in a long time and that is really saying something.
FYI how about those packages that go to a "business" customer then get sent to a residential address. That's a totally different game at that point.
Get a grip amazon, do better.
Seller_lCX40xAkSs1xm
Final delivery is done via the post office, which does not honor business hours and will deliver on Saturday when a business may not be open. Are you sure you really want to recommend this service?
Seller_NpCTTKHemfADL
Seriously! We do not control DELIVERY! USPS is the cheapest option for small light items (which most buy from us). The other ground services don't deliver on time either especially if the Customer does not put the name of the business on the address.
Maybe look into teaching people how the write addresses correctly because many people in business do not right now.
Seller_NzEmZKTEdcpPZ
Thank you for the advice, @News_Amazon, but what is Amazon's Plan of Action to maintain said delivery rate?
For example, we purchase some $30-50K per month at Amazon. Our business hours are specified in the shipping address. And yet, Amazon's own delivery within our business hours is far below 90%. Moreover, we often see "delayed in transit" and delivery is not done until the following day.
Furthermore, what is Amazon's Plan of Action to prevent orders with the conflicting information? For example, here is a screenshot of last week's winner of "Let's Mess with a Seller" contest:
Overnight order with Saturday delivery date. And yet the business indicates that they are closed on Saturday. Please provide us with clear and realistic step by step instructions how to satisfy all four in such cases: Customer, Amazon's Performance metrics, Amazon's Business Hour Delivery Rate, be eligible for Buy Shipping protections (as you might have guessed, Buy Shipping is showing all shipping options as being late because it would not provide Saturday delivery due to the fact that the customer is not accepting any deliveries that day).
I asked Amazon's Rufus AI Assistant as a Customer about these issues with Amazon deliveries - it told me to complain to customer service and not to bother him. I asked Seller Central AI Assistant how to handle the situation described above - it told me "I’m sorry, but I can’t provide information about that." I'm sure the Leadership can provide the exact solution and guidance. Just let us know!
Seller_w9o9ILl7Bye4P
We just use UPS and Fedex and we have 89%, so......you can have your insights
Seller_8E2W4sWZI4a7g
Pretty soon, our Account Health page is going to be 2 pages in order to fit in all the metrics.
