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Identity verification link is not working
Hello
I received a message from Amazon regarding my joining a link to verify my identity, and when I click on the link, this message appears:
“We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.
Please check the latest performance notification to confirm you have the correct link to the video verification
https://sellercentral.amazon.com/mario/ipi/IPISellerVerificationService/global/node/verificationRequired/render
Please try refreshing your browser page or clearing your browser cache and cookies before clicking on the link to see if that resolves the problem.If the issue persists, please contact Amazon Seller Support with any error messages you see so we can assist with your request. "
But when I write to support to inform them of this (via the appeals page), I quickly receive a response: “We do not have enough information to activate your account.”
Any tips?
10 replies
Stevie_Amazon
Hi there @Seller_3OSDlxBNmwc5Y,
I hope this finds you well!
I received a message from Amazon regarding my joining a link to verify my identity, and when I click on the link, this message appears:
“We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time.
I understand you are encountering an error when you attempt to visit the link provided to you in this performance notification.
Have you attempted the basic troubleshooting steps provided here? I would also like to suggest doing both of those actions and then re-logging into seller central. If this does not work, is there another browser you can utilize to try accessing the link? What time of the day have you tried accessing this link?
If you have a screenshot of the error you are receiving please post that here. To ensure all information is provided, please provide a screenshot of the entire screen which will include the time.
All the best,
Stevie
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