"Tricks" Amazon uses to put sellers on ignore
1. Pretending they can't reach you.
"I'm Aria of Amazon.com's Executive Customer Relations. Your email has been brought to my attention and I’m happy to assist you further.
I understand you're reaching out about your Amazon account, and I want to ensure we handle your request securely. I noticed this email address isn't currently linked to the Amazon account in question.
To protect your account security, I've sent a response to the email address associated with your Amazon account. This is a standard security measure we take to ensure your account information remains confidential."
This was received at the ONLY account we have on file. And our mail server shows no other messages received from their address, or with this subject, to ANY address.
Gee, I hope this post doesn't result in another "coincidence"...
"Tricks" Amazon uses to put sellers on ignore
1. Pretending they can't reach you.
"I'm Aria of Amazon.com's Executive Customer Relations. Your email has been brought to my attention and I’m happy to assist you further.
I understand you're reaching out about your Amazon account, and I want to ensure we handle your request securely. I noticed this email address isn't currently linked to the Amazon account in question.
To protect your account security, I've sent a response to the email address associated with your Amazon account. This is a standard security measure we take to ensure your account information remains confidential."
This was received at the ONLY account we have on file. And our mail server shows no other messages received from their address, or with this subject, to ANY address.
Gee, I hope this post doesn't result in another "coincidence"...
5 replies
Seller_cia9RGiT9TJAG
2. Forwarding to another "internal team"
"Hello {Seller Name},
I checked your case XXXXX and saw it was forwarded to a different internal team.
Regards, Spencer"
100% of the time you will receive an anonymous no-reply email stating that they stand by their decision. What that decision is may or may not be included.
Seller_iobipI6xASRkh
Are you opening a case in seller support?
Seller_qTJiCxRI8PpIZ
You need to contact Seller Support, not customer support. Customer Support doesn't deal with Seller Support issues and vice versa. They're two completely separate teams.
