Buyer received used item
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Seller_khXVyKiSQIAv7

Buyer received used item

Hello, recently I received a negative review as a buyer received a used item. I only send brand new items to FBA so I’m guessing that Amazon accidentally marked a return as new in box when it wasn’t and resold it. (I’ve gotten quite a few returns send back to me marked “unsellable” when it’s a brand new item sealed in packaging so I’m guessing the opposite can happen too) What should I do?

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Jameson_Amazon
In reply to: Seller_khXVyKiSQIAv7's post

Hi @Seller_khXVyKiSQIAv7,

Thank you for reaching out on the Seller Forums!

I'm just coming across this thread and wanted to check in with you, has there been any updates on this order since posting?

If you would still like further assistance with this situation, can you please send me your Seller Support case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here!

Thanks again,

Jameson

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