Dear Amazon Forum Members and Support Team,

I am reaching out to seek urgent assistance with my Amazon seller account reactivation issue. My account was deactivated under identity verification, and I completed the required virtual video call verification on 16th December 2024 as instructed in the performance notification.

I also opened a case with Case ID: 16902797421, but it has been over a week, and my account has not been reinstated. This delay is causing significant challenges for my business, as my brand's three ASINs are stranded in Amazon FBA, leading to financial losses and added stress.

I kindly request someone from the Amazon team to look into this matter and help expedite the resolution. I have complied with all the required steps and am eagerly waiting for my account to be reactivated.

Your immediate attention and assistance in resolving this matter will be greatly appreciated.

Thank you in advance for your support!

Best regards,

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_nS0jcFQNDLG3e

@Seller_RSwABJNHpHnEZ

@Seller_0LGKv5aIHcC3F

@Seller_WIFV02H2XUFgS

My case ID 16708233341 is pending Amazon action since 22 November. They promised to get Amazon Internal team reply in 5 - 7 days and it's about 13 days now and no reply or update.

Can anyone of Mods check why there's no update from the internal team regarding this case?

I have an appeal case with Case ID 16385653041, which is assigned to Seller Support. I need to provide a certificate for this case, but I haven't received a response for over 10 days. I would appreciate it if you could escalate this issue and request a prompt reply so I can resolve it by submitting the necessary documentation. Please assist me in reaching the relevant team. Thank you.