I am a new FBM seller was trying to modify transit time but instead accidentally cancel order! :( Can I contact the buyer about the mistake? Amazon customer service is no help and can barely understand their accent. Please help I do not want to get account problems. Its crazy that there is no way to fix this???

Cancelled buyer FBM order by mistake ! How can I rectify and resend order? 

Hello <forums-mention id="3741189e"></forums-mention>I hope you were able to fix the issue with the accidental order cancellation. For the future, there are steps you can take:<ol><li>You can indeed contact the buyer through Buyer-Seller Messaging in Seller Central. Explain the situation honestly, apologize for the inconvenience, and ask if they&#39;re still interested in the product.</li><li>If the buyer is still interested, you can advise them to place a new order. You might consider offering a small discount or free expedited shipping as a goodwill gesture.</li><li>For future reference, be extra cautious when modifying orders. The &quot;Cancel Order&quot; and &quot;Change Shipping Speed&quot; options are close to each other in the menu, which can lead to misclicks.</li><li>To avoid similar issues, familiarize yourself with the order management interface in Seller Central. Consider watching Amazon&#39;s tutorial videos or reviewing their help pages on order management.</li></ol>Let us know if you have additional questions. Nano

Cancelled buyer FBM order by mistake ! How can I rectify and resend order?

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Nano_Amazon

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