Countries
Read only
How can I open a Case to get help
Hi
I could not open a case on my account and asked the associate for questions. It showed that I had no permission, but the administrator account had already opened relevant permission. How can I open a Case to get help
Alert after getting help to select a Selected issue.It said "Something went wrong. Contact an associate or try again later". Then fill in Additional information to display no permission. No permissions are still displayed after selecting My question not listed
1 reply
Roxy_Amazon
Hello @Seller_6kQTjKSBGltob,
Thank you for reaching out about the challenges you're facing with opening a case on your account. We understand how frustrating it can be when you encounter unexpected hurdles, especially when you're trying to get help.
We appreciate you bringing this to our attention. In cases like this, where you're encountering an internal error, it's often due to a technical issue either on Amazon's end or potentially with your system.
To help us better assist you, could you please confirm if you're still receiving the same error message?
Here are some troubleshooting steps we recommend trying:
- Attempt to log in using an incognito window
- Clear your browser's cache and cookies
- Try accessing your account from a different web browser
These steps can often resolve temporary glitches or conflicts that might be preventing you from opening a case.
If these steps don't resolve the issue, we suggest using your administrator account to bring this matter to the attention of the Seller Support team. The administrator account should have the necessary permissions to escalate this issue and ensure it receives proper attention.
If you continue to experience difficulties accessing your selling account after attempting these troubleshooting steps, please let us know. We're committed to helping you resolve this issue and ensure you can access the support you need.
The forums community and I are here to support you. Please feel free to share any additional information (screenshots) or let us know how else we can assist you moving forward. We're dedicated to helping in any way we can.
Wishing you all the best,
-Roxy
Similar Discussions
