How do I update delivery window??
Someone help. Amazon support chat seems clueless. They are saying I can change it on the Track Shipment page but the option is not there.
I'm reading that I can update delivery window before it begins. How do I do that? I've been trying to find the option for an hour.
The shipment is active (in transit).
8 replies
Seller_OvL8C4BJWiuS9
What do you mean delivery window? For future orders or the one you say is already in transit?
You can edit shipping info (tracking before it gets delivered).
Dominic_Amazon
Hi @Seller_NT3Xd0GlEyqvH,
Dominic from Amazon here, happy to help!
If you use a non-partnered carrier for small parcel or less-than-truckload (LTL) shipments, you must provide a delivery window when you create a shipment using Send to Amazon.
If you use a non-partnered carrier for small parcel or LTL shipments, you must specify a seven-day delivery window for domestic shipments or a 14-day window for international shipments.
You can update your delivery window information in the Tracking details step up to the start of the window.
If this is not populating please provide me the case ID and I can review.
Best,
Dominic
