Hello @Seller_RJEunWDu6ro0a,

Thank you for posting the concerns you are experiencing with the virtual identity verification process.

Seller_RJEunWDu6ro0a

I’m reaching out because my Amazon seller account was deactivated a week ago due to a verification issue. Unfortunately, my previous attempts to reschedule the verification appointment and provide the requested documentation have not been responded to. I have made multiple efforts to resolve this matter through the proper channels, but I have not been successful. All I have are generic AI responses for scheduling. I scheduled a few times and have no responses. I’m unsure what the specific issue might be and would appreciate any guidance or clarification.

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I see that despite multiple attempts to get this completed, it remains an issue for you, and you are seeking assistance with your next steps. I understand that the lack of resolution here is causing significant frustration for you, so I would like to review the details and see how I can help.

As I have limited visibility, I will need more information to check on the details. Can you please provide me with an associated case ID from your account? If you do not have a relevant case, please create one and share the ID number in this thread.

Typically, if an appointment is unsuccessful, you will receive a follow-up notification with a new link to schedule the call. Have you checked to see if you have received one?

In the meantime, I suggest you review a discussion I posted about preparing for the call, as it has a lot of great tips to help ensure your success:

-Tips to Prepare for Your Identity Verification Video Call

I look forward to your reply and learning more about your situation. The forums community and I are here to support you.

Wishing you the best,

LeviDylan