⚠️Urgent, Highrisk team - Critical Business Damage
It’s now Day 15 of our ASINs being inactive despite repeated assurances that
"Our team approved the submitted ASIN.Please allow up to one business day for the product to appear on the website."
from Abhishek P. \Mushtak S.\Nivesh P..\Naina A.. of Regulatory Intelligence, Safety & Compliance (RISC) since 20th July, in CASE: 18127262311, which threatens our survival.
The impact is catastrophic:
- ⚠️ over $10,000 sales loss
- ⚠️ Eroded customer trust and marketplace ranking
- ⚠️ Operational crisis for our small business
We’re deeply disappointed that "resolved" status never materialized. Broken trust now compounds financial harm.
Every hour of delay threatens our survival.
⚠️Urgent, Highrisk team - Critical Business Damage
It’s now Day 15 of our ASINs being inactive despite repeated assurances that
"Our team approved the submitted ASIN.Please allow up to one business day for the product to appear on the website."
from Abhishek P. \Mushtak S.\Nivesh P..\Naina A.. of Regulatory Intelligence, Safety & Compliance (RISC) since 20th July, in CASE: 18127262311, which threatens our survival.
The impact is catastrophic:
- ⚠️ over $10,000 sales loss
- ⚠️ Eroded customer trust and marketplace ranking
- ⚠️ Operational crisis for our small business
We’re deeply disappointed that "resolved" status never materialized. Broken trust now compounds financial harm.
Every hour of delay threatens our survival.
81 replies
NR_Amazon
@Seller_vxyCZ8YZIFT0I Hello there! I am sorry to hear about the troubles you have faced with activating several ASINs in your catalog. Please note that although the ASINs were approved, there was a tech issue preventing them from activating properly.
The issue should be resolved within the next 24 hours. If you are still seeing issues then, please follow-up back on this thread and your Seller Support Case ID 18127262311.
Thank you!
NR_Amazon
Seller_gahUXtUV1uPzG
im so sorry for any inconvenience but I'm just now learning.
Seller_OYGIrLlLaznbv
Subject: Urgent Follow-up on Case ID: 18127262311 – ASINs Still InactiveDear Amazon Compliance Team,
I am writing to urgently follow up regarding Case ID: 18127262311, which has been pending since July 20th.
Despite multiple confirmations from your team members (Abhishek P., Mushtak S., Nivesh P., Naina A.) that our ASINs were approved and would appear on the website within one business day, it has now been over 15 days, and our listings are still inactive.
This delay has created a critical situation for our business:
Our shipment has already arrived, but without active listings, we cannot sell.
We are facing over $10,000 in sales losses.
Our customer trust and marketplace ranking are being severely damaged.
Our small business operations are under serious financial risk.
We respectfully request:
1. Immediate confirmation whether our products have gone live or if they are still pending activation.
2. Clear timeline for when the ASINs will be visible and purchasable on Amazon.
3. Confirmation regarding our inventory – whether it has been properly received and connected to the active listings.
We urgently ask for your support in resolving this matter. Every additional delay causes irreparable damage to our business. Please escalate this issue to the High Risk / Critical Business Impact team if necessary.
Thank you for your immediate attention.
Sincerely,
[Moderator Edit: removed personal information]
Seller_CORySp25lYNEu
hello i want to know about this notification which i don't remember.
Seller_s0dV9pxqhuyov
Lately Amazon can easily take unfair actions againest small business. This action very bad effect our business and may cause to lots our business. Dear Amazon please consider wvidee save for our family and to survive
Seller_OQBsWAyKXFQD8
I do not understand what this about or what we need to do. Can you explain and clarify please?
Seller_VKO0FYmKEGks1
I don't understand what am I supposed to do?
Seller_j0Dc4PsYBuO2C
i like the triangle with an exclamation point inside it.
