Reactivate Account stuck in endless loop
I'm stuck in the endless loop of 'reactivate account', with the link going nowhere, and absolutely no help from support. I've updated my payment/deposit details, updated my address, tax forms are updated and interview processed. What is there left to do? I'm stuck with FBA inventory in stranded, and no help in site. How did you others finally resolve your issue, or did it even get resolved? Performance Notifications has the link to the main page to reactivate, but I do not have any other items or tiles for reactivation on my main page, and it takes me to the endless loop.
14 replies
Seller_kIukTwdhvntAp
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Atlas_Amazon
Hello @Seller_ciFsaVqcNLKqy
Thank you for the information provided regarding the issues you have been experiencing with the verification. I understand that you are looking to resolve this, but have been unable to take any action. I have reviewed the case information where our team is reporting the issue is not related to verification.
We have gone ahead and engaged another community manager to further review this situation. Please continue to provide your information to this thread for support.
Best,
Atlas
Josh_Amazon
Hello @Seller_ciFsaVqcNLKqy,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your account reactivation. Upon checking at your account, I can see that it is active, so all the steps taken by you previously were correct and not necessary to go and find a "reactivate account" button anymore. The issue is actually with the Stranded Inventory.
If you sign in to your account, you will see that under the Actions panel, there is a message with a button that says "Fix Stranded Inventory". When you click that, you will see a page where it shows the stranded inventory, and at the right hand side, there is a little drop down with 2 options: "Create Removal Order" and "Refresh Stranded Reason". May I ask if you have attempted to click any of those options? I believe that if you fix the issue with the stranded inventory alert, you should be able to get the account up and running.
Let me know if after doing that you still need help, I am more than happy to continue providing you with support to find a solution.
Kind regards,
-Josh
