SAFE-T Refund process is totally unfair BY DESIGN
I purchased a graphics card from Best buy, resold it to an Amazon customer,
That customer used the item for 28 days, then due to either over clocking or neglect, burned the card out.
They returned it to me, stating it never worked.
1. They kept it for 28 days
2. It was covered in dust, consistent with non stop use for weeks.
When I opened safe-t claim, They asked for FEW things.
Photo of product, its serial number, and the mailing label.
When Amazon replied, I was asked for something I cannot provide. THEY DEMANDED AN INVOICE WITH SERIAL NUMBER!!!!!!!!
The serial number is not provided on Best Buys invoice. Nor is it even from Amazon. So I was denied. This is second time this has happened.
Its unfair by design and shows me that SAFE-T is a fraudulent offering that Amazon states it covers sellers but knows most invoices do not
include serial numbers! THIS LOSS OF OVER $1000 is devastating to sellers.
Any normal business would not have FORCED me to refund the criminal in advance and file a pointless SAFE-T afterwards.
SOMEONE HELP ME!!!!!
0 replies
Seller_UVQ9CcYaSeaIE
You made a retail purchase and resold it on Amazon, as new I assume? Without permission from the brand to do so? I doubt you'll get that money back, and your account could be deactivated for selling inauthentic items.
Joey_Amazon
Hello @Seller_tWGTopbulfE5Z,
Thank you for posting here at the forums.
I understand your frustration towards the SAFE T Claim experience, however with out the proper documentation is going to be hard to overcome any major claim or challenge at Amazon.
To avoid this scenario in the future, I would suggest looking into obtaining the proper documents needed when sourcing products in case a challenge like this is presented to you again.
Sincerely,
Joey
