Amazon Lost Inbound Units - No Reimbursement - Unexpected FNSKU
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Seller_9W2kRFvevaGCQ

Amazon Lost Inbound Units - No Reimbursement - Unexpected FNSKU

Under Case ID 17152521881, we filed for reimbursement for 80 lost units. Amazon keeps responding denying the request for reimbursement, stating:

80 units of FNSKU x that you sent with shipment x have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation.

What's going on? The units are confirmed lost, but Amazon won't reimburse us and their statement is very confusing. This clearly qualified under FBA reimbursement policy, but they keep denying it and I have no idea why.

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Tags:Inventory, Missing
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Seller_9W2kRFvevaGCQ
In reply to: Seller_9W2kRFvevaGCQ's post

Does anyone know what this means? It's quite confusing because this item qualifies for reimburement.

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Seller_W25p9JSWuPNIw
In reply to: Seller_9W2kRFvevaGCQ's post

Read my thread for more info

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NR_Amazon
In reply to: Seller_9W2kRFvevaGCQ's post

Hello @Seller_9W2kRFvevaGCQ,

Thank you for providing the case ID associated with this issue.

After review, I have all the necessary details to send this over to our internal team for further review. They will partner directly with you until the issue is resolved!

Thank you,

NR_Amazon

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