@KJ_Amazon I'm hoping you can assist with and escalate our dispute of Carrier Adjustment Charge. We received a USPS Carrier Adjustment Charge for our order (112-1510990-7017852) due to difference in weight per USPS. The weight and dimensions for this order is correct. We’ve had previous orders for the exact same product with the exact same weight and dimensions which were never assessed a Carrier Adjustment Charge.

We submitted Case (15376127461) to dispute the Carrier Adjustment Charge and the response we received was ‘Amazon does not reimburse Sellers for chargebacks due to carrier's policies adjustments.’ and we needed to contact USPS to dispute the Carrier Adjustment Charge.

We contacted USPS APV and EVS departments and they indicated they cannot submit a dispute since we did not receive any notification by mail or have account number and would need to contact Amazon to dispute the Carrier Adjustment Charge.

This is not the first time this has happened and each time Seller Support’s response is the same. Essentially, they are saying we as the Seller have to eat the loss even though we are not at fault and the issue is at Amazon or USPS APV.

Hi, I'm hoping to get some help with an erroneous carrier adjustment. A couple of weeks ago my Amazon account was charged $1615 for a UPS adjustment claiming that the package was 119" long (about 10 feet). In reality, the package is only 36" long (3ft). The package was a return shipment, so the return label was purchased through Amazon's UPS account and therefor UPS will not allow me to open a dispute/investigation myself.

I opened a case with Amazon two weeks ago on 9/26. The case status changed to "Transferred" the same day, and the case updated with a brief message stating "Your case has been forwarded to another Amazon team and they will contact you regarding your question." However, I have not received any follow up since.

After about a week on 10/2 I contacted support again through chat seeking an update, and a new case was opened. Unfortunately, the only responses I've received on the second case are an explanation of the UPS charges, with no acknowledgement of the discrepancies or my need to dispute the adjustment.

Right now, the status on the first case I opened still shows as "Transferred" but it also appears under the "Resolved Cases" tab in my case log, so I'm not sure if the case is still open or has been closed with no response. I am hoping one of the mods here can shed some light on the status of this case, and perhaps point me in the direction of a solution to this problem. Also if anybody else here on the forums has had any luck resolving excessive carrier adjustments billed through Amazon, I would be very interested to hear about it.

Tagging a few mods in hopes of an expedient response: @Seller_nS0jcFQNDLG3e @Seller_RSwABJNHpHnEZ @Seller_F4AbbFj6ovBk3

First case ID (transferred status, no response): 16169603221

Second case ID (answered, but did not address issue): 16334233661

4 T-Shirts were shipped on this order and we received an adjustment saying that it's actual weight is 15LB. This is getting out of control. A case has been created already but we received the cold hand. The shipping carriers are killing amazon sellers.