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Reimbursement Issue for Lost Inventory on Amazon
I wanted to share an issue I've encountered with Amazon CA regarding a reimbursement for lost inventory. We initiated a recall for some aging inventory, but unfortunately, Amazon lost our products. While they did offer a reimbursement, the amount was significantly lower than our cost of goods.
I submitted a case with Amazon Seller Support, attaching the invoice to prove our cost. They re-calculated the reimbursement and adjusted it based on the unit price listed on the invoice. However, the ASIN in question is a Set of 2, meaning the reimbursement should be twice the unit price shown on the invoice. Despite multiple communications, Seller Support insists that the reimbursement has been adjusted correctly, even though it only covers half the value of the goods.
Has anyone faced a similar issue? If so, how did you resolve it? I’d appreciate any advice or insights you might have.
4 replies
Quincy_Amazon
Hello @Seller_MRaJlrgsnlGFB
Thank you for posting your inquiry to the Forums.
When calculating reimbursement amount, we compare several price indicators to determine an estimated sale price for the item including:
- The median price at which you have sold the item on Amazon over the past 18 months
- The median price at which other sellers have sold the same item on Amazon over the past 18 months
- The current list price you have set for the same item on Amazon or the mean list price if you have multiple listings for the same item
- The current list price for the same item from other sellers on Amazon
I have included a help page below that provides additional detail regarding FBA inventory reimbursement policy for your reference if needed:
For this specific case, it sounds like you have already opened a case with our Support team. Please feel free to provide the related case ID number to this thread and I can take a look at the correspondence provided.
Regards,
Quincy_Amazon
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