Refund Initiated (What is this?)
I received this message from Amazon.
We have initiated a refund in the amount of $24.79 to … for the following items:
To look at the sea is to become what one is: An Etel Adnan Reader
Refund Reason:
General adjustment
We will adjust your seller account accordingly.
You can view your account at any time by logging in to your seller account and going to your seller account information page.
Thank you for selling on Amazon,
Amazon Services
I shipped this book as part of Prime. I bought shipping from Amazon. The book was delivered five days before the expected date. There was no refund requested or any message from the buyer about anything. They deducted 24.79 from my account for what reason? What is a “General Adjustment”? I paid for shipping to send someone a free book? I have never had this happen to me. Has anyone else been through this? Is this legalized theft? How do I get my money back? Is Prime just a ruse for Amazon to keep more of our money?
Refund Initiated (What is this?)
I received this message from Amazon.
We have initiated a refund in the amount of $24.79 to … for the following items:
To look at the sea is to become what one is: An Etel Adnan Reader
Refund Reason:
General adjustment
We will adjust your seller account accordingly.
You can view your account at any time by logging in to your seller account and going to your seller account information page.
Thank you for selling on Amazon,
Amazon Services
I shipped this book as part of Prime. I bought shipping from Amazon. The book was delivered five days before the expected date. There was no refund requested or any message from the buyer about anything. They deducted 24.79 from my account for what reason? What is a “General Adjustment”? I paid for shipping to send someone a free book? I have never had this happen to me. Has anyone else been through this? Is this legalized theft? How do I get my money back? Is Prime just a ruse for Amazon to keep more of our money?
20 replies
Seller_8Wfpcf6cHQaPy
General adjustment, usually means, the CS rep, who handled the refund, issued a refund, for no apparent reason. Amazon’s way of saying, “We took the buyer’s side, with no regard for the seller.”
Seller_kMUbkDOzK9Ml9
Most likely amazon rep took things in his own hands and issued courtesy refund to customer for whatever reason. File safe-t claim and you should be reimbursed.
Seller_mhgPmhwLhlvcV
You mentioned this "I shipped this book as part of Prime. " Did you ship as seller fulfilled prime order? If so, I thought that requires delivery within two days like real Amazon prime promise. If your order was delivered within two business days, then it might be the buyer just wanted the refund without return and Amazon approved the request. If your order did not get delivered in two days, the buyer could complain to Amazon and get full refund plus additional concession out of your pocket.
Seller_kmUj8GLEGeXf0
Happened to me recently on a buyer faulted return. I’d refunded the full item amount then filed a Safe-t-claim for the return shipping, which was granted. Then I was notified that buyer had been refunded an amount that was equal to the outbound shipping (which I’d not refunded) and that it had been taken from my account. Clearly a CS rep.
I filed a Safe-t-claim and got the money back.
Seller_49pAMBSPEe6HX
Thats nothing. I had an non-prime electronic gizmo return auto-authorized today 56 days after item was delivered. Buyer claimed defective. Amazon policy states that buyer is to notify of defective electronics within 15 days. This company just makes schitt up as it goes along.
Seller_uyfZBx8NsVt3i
If you don’t file a Safe-t-claim then any refund is just lost money for the seller essentially? I have seen those before, but didn’t really know what to make of them.
Seller_JeqS22oDXjsK2
It is because Seller Fulfilled Prime now follows the same rules as FBA. If the customer has a valid return, the return is auto initiated by Amazon customer service. If you receive the item back and don’t have an issue you return it to inventory. If you do, you file the safe-t claim. Amazon will charge the shipping to the buyer in the case that they are responsible or they will charge you if the they grant the buyer free return shipping. Basically this is so SFP feels just like the real Prime. Actually they are just taking more customer service off your hands. If the whole return is bunk you still get reimbursed in the long run. This was a headline about terms of service change for SFP that was at the top of Seller Central for a couple weeks straight. I have had pretty good luck with SFP for the most part.
Seller_8aED6lnpeG9GB
This was the decision I just received on my Safe-T claim:
Hello,
We are not able to approve your reimbursement request for 111-9780804-1953043.
To be eligible for reimbursement, we suggest you to ship through buy shipping services and use a signature required delivery method.
You can find more information about the Seller Fulfilled Prime refund reimbursement policy here: https://sellercentral.amazon.com/gp/help/202109110
Sincerely,
Account Specialist
Amazon Services SAFE-T Program
I did buy Amazon shipping. I still haven’t received a valid reason for the refund. What are my options now? I’m out of the money, the book, and any valid reasons for this. Why is this acceptable? What kind of response is this from Amazon?
Seller_H2Km94EY7fY7I
I keep getting the reason delivered late by carrier so what should I do about that??? Its fba orders not merchant so why would they get a full refund for being a little late.
Seller_KAiI7r7mjHBV7
Which ASIN? 3 catalog pages for the same book.
Product details
Paperback
Publisher: Nightboat (1637)
ASIN: B01MTLIXT0
Product details
Paperback: 392 pages
Publisher: Nightboat Books (April 1, 2014)
Language: English
ISBN-10: 193765821X
ISBN-13: 978-1937658212
Product Dimensions: 6.4 x 2 x 9 inches
Shipping Weight: 3 pounds (View shipping rates and policies)
Average Customer Review:
One book. Same book(s)? 2 volumes? How many pages?
Product details
Paperback
Publisher: Nightboat Books (2014)
Language: English
ASIN: B00Y2S150K
