I haven't seen this question answered in any of the threads regarding automated handling time.

We have automated handling time turned off because we ship everything (before cutoff) the same day . In 9 years we have always operated that way. Amazon wants to set our handling time at 1 day, because their metrics show all our items somewhere between .25 and .75 days handling. We have it manually set to zero days. In addition, we have "same day" turned on for each and every one of our shipping templates.

I have always assumed that the "same day" toggle on the shipping templates overrides the general handling time anyway- whether manually set or automated- but just in case I have left the automated handling turned off.

Now the new OTDR metric instructions/explanations seems to be saying that to have a late delivery exempted from the metric you must use ALL 3 of the following:

Ship using SSA, ship using Amazon buy Shipping, and have automated handling time turned on.

So my question is, if I turn on automated handling time to give myself the OTDR protections , will the "same day" toggle override the one day handling that Amazon wants to set ? If not, I would lose orders because Amazon would show customers extended delivery times.

Before someone asks, we ship 5000-6000 orders a month and our current OTDR is 95.14%

Mods- can you help ?,

So, we currently have 15 orders with 21 items, all showing as non compliant shipments that are being held against our OTDR metrics for Christmas and New Years Day.

We shipped them all out on time, with Amazon buy shipping and USPS, UPS and FedEx were not delivering on those days. All of these shipments were delivered the very next day, and they all would've been delivered on time had the carriers not taken those holidays off.

Can't we get a break even for Christmas and New Years Day?

This 'new' Amazon shipping is system is getting so old, we never used to have all these issues..

We've had the weekend issue for months ever since the 'new math' started for OTDR, requiring expedited shipping on all weekend orders since they don't count Monday as a handling day...now any shipment we get after 5 pm on weekdays requires us to ship expedited shipping just because the order came in after 5 pm, even if we ship IMMEDIATELY after we receive the order...I know Amazon has a 2pm or so deadline for FBA customers, if they order after that time then it's a day longer on the delivery date, I'm also an Amazon customer so I know this to be true....so why can FBM sellers have an order come in at 11:59 pm and still be counted as that days order thus requiring an expedited shipment that the customer did not pay for?

If Amazon programmers are incapable of having a cutoff time for order delivery dates then maybe give us back our global 2 day handling setting? We never were given a legit reason for them taking that away from us...