The item was incorrectly classified as Customer Damaged or Defective and that the damage had been caused by the carrier based on the actual condition of the product returned to us. We provided images but our request was denied.
Hi @Seller_VKrEjkTE8NaFP,
Dominic from Amazon here, is the same issue you that you posted about here: Amazon does not want to reimburse for the damaged item....
Best,
Dominic