Amazon Review - (removed as amazon said personal details)
Amazon fulfilled (FBA) shipped a product that arrived damaged. The customer wrote a review and posted pictures of the damage box which violates the Amazon Community Guidelines under 'Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).
I've contacted Amazon community help, however they were not helpful.
Issue: This Amazon review violates amazon TOS (removed link to review as amazon said personal details)
We shipped brand new items to Amazon, and this was an FBA-fulfilled item.
ASIN: (removed as amazon said personal details)
Reviewed (removed as amazon said personal details)
By: (removed as amazon said personal details)
Review Details: The item we received had already been used and still had the first return slip attached to the unit.
1 reply
Roberto_Amazon
Hello! @Seller_jVLybChheN9rM
Thank you for using the Forums. I understand you received a negative review that you consider violates our Community Guidelines, I have tried to look into this, but I am unable to locate the review details.
Do you have a recent case in which you reported the review? Or can you please provide me with the link to the review for further review? The link of the review is public and can be shared here.
Looking forward to hearing from you.
Regards,
Roberto
