A customer placed an order for a Samsung phone from us 89 days ago, initiated a return 2 days later, and returned the item 85 days after the return request. Amazon processed the refund same day as the customer opened the return request. Could anyone kindly clarify Amazon's return policy in this case? Isn't there a rule that the customer's credit card is charged if the item is not returned within 30 days?

Additionally, we are trying to open a SafeT claim since he returned a Chinese iPhone clone and ordered a Samsung, but we are unable to do so because claims must be opened within 60 days of the refund being processed. Given that Amazon handles refunds for hundreds of customers, how are we supposed to track who has returned their items and who hasn’t?

Curious about the return policy for Amazon, I'm looking up a bunch of information about returns and keep finding people using the phrase 30 days after the receipt. What is the receipt specifically? Is the receipt the order receipt? Is the receipt the return request date? Is the receipt after it is delievered? Confused about the vague wording, would love some clarification on what is meant when people say 30 days after receipt. I have 2 different return requests I'm curious about, both of the items have not been returned. The request date is 21 days ago with the order date being 31 days ago, and the other order, the request date is 19 days ago with the order date being 33 days ago. I'm curious if you can close a return request based on the order date or request date. Or does the 30 days start when the product is delivered?

The buyer purchased item in Aug 2024 and returned item over 30 days (outside of return window) using the Amazon free prepaid return label.

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Case ID 16664453541