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I cant submit new documents to reactivate my account
Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support."
0 replies
Roxy_Amazon
Hello @Seller_wTus8DmXofFvS,
Thank you for reaching out about your account deactivation situation. We understand how concerning it is when you're unable to submit updated documents.
We noticed you mentioned: "when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents" and are receiving a "Verification Failed" message.
To help resolve this efficiently, would you please:
- Share a screenshot of the error message you're encountering.
- Provide any case ID numbers from your previous interactions with Seller Support about this issue.
With these details, we can better understand exactly where you're getting stuck in the verification process and provide you with a targeted assistance.
The Seller Community and I are here to support you through this process. Please don't hesitate to come back with the requested information or any other questions you may have.
Best,
-Roxy
Seller_hbIfCA8SfrUKd
I have the same problem with my account.
Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed".
When I click on the link to reactivate my account, a page opens that says that the account has been verified. And when I try to edit this information in an attempt to reactivate my account, it gives me an error - "We can't process your request. You are curently undergoing another verification. Retry once verification is completed."
Can anyone who is a human from support to help, because I opened 10 cases and only an artificial intelligence answers me, which answers me the same way and we are in a vicious circle. This is complete absurdity. If you can't help with anything else, please at least tell me how to contact support, who is a human!
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