Account closed with no recourse for containing 'Celastrus paniculatus’
Our Amazon account was closed with no recourse for having an Product (ASIN: B07JBW2GKG) containing an ingredient called 'Celastrus paniculatus’ as they claim it is a hallucinogenic.
We have tried this a few times now, and the appeals keep on getting declined. The Product does indeed contain this ingredient.
It seems Amazon is stuck with this appeal and fighting against their own policies.
-The ingredient in question is not listed on Amazon's policies, or any internal or external links they reference in their policy pages (https://sellercentral.amazon.com/gp/help/external/help.html?itemID=200164490&language=en_US&ref=efph_200164490_relt_200164470&referral=A3D53OXRDI9SN7_A182NR1ZSFPXDM&referral=A3D53OXRDI9SN7_A387BENNE1G9MC)
However they claim we still violated their policies. How is it possible for us to have our account deactivated and not re opened for a policy that is impossible to find. How could we have know this. This ingredient is not listed on the FDA, DEA or US Department of justice as a hallucinogen or controlled substance. One of them even lists it as a “herbal supplement”. We have shown all this evidence to Amazon clearly, and they keep on rejecting our appeals. This ingredient can even be brought in it’s pure form on Amazon.co.uk. So somehow it is extremely serious to be sold on Amazon.com, but could easily be brought on Amazon.co.uk and sent to the US.
Everyone just keeps on saying to us that Amazon have the right to independently decide an ingredient is prohibited, without saying to sellers, and then deactivate their accounts for this. Surely this is clearly unfair to sellers as we have no way of following policies that are not stated.
On top of this we are neither the manufacturer or brand of this product. And have ever sold a single unit.
Account closed with no recourse for containing 'Celastrus paniculatus’
Our Amazon account was closed with no recourse for having an Product (ASIN: B07JBW2GKG) containing an ingredient called 'Celastrus paniculatus’ as they claim it is a hallucinogenic.
We have tried this a few times now, and the appeals keep on getting declined. The Product does indeed contain this ingredient.
It seems Amazon is stuck with this appeal and fighting against their own policies.
-The ingredient in question is not listed on Amazon's policies, or any internal or external links they reference in their policy pages (https://sellercentral.amazon.com/gp/help/external/help.html?itemID=200164490&language=en_US&ref=efph_200164490_relt_200164470&referral=A3D53OXRDI9SN7_A182NR1ZSFPXDM&referral=A3D53OXRDI9SN7_A387BENNE1G9MC)
However they claim we still violated their policies. How is it possible for us to have our account deactivated and not re opened for a policy that is impossible to find. How could we have know this. This ingredient is not listed on the FDA, DEA or US Department of justice as a hallucinogen or controlled substance. One of them even lists it as a “herbal supplement”. We have shown all this evidence to Amazon clearly, and they keep on rejecting our appeals. This ingredient can even be brought in it’s pure form on Amazon.co.uk. So somehow it is extremely serious to be sold on Amazon.com, but could easily be brought on Amazon.co.uk and sent to the US.
Everyone just keeps on saying to us that Amazon have the right to independently decide an ingredient is prohibited, without saying to sellers, and then deactivate their accounts for this. Surely this is clearly unfair to sellers as we have no way of following policies that are not stated.
On top of this we are neither the manufacturer or brand of this product. And have ever sold a single unit.
