Throttled/Supressed Featured Offer
Hello I recently watched in dismay as my featured offer percentage has crept from 5% last month down to 0% this month. I believe my eligibility for featured offer has wrongly been revoked.
Whereas before I would sell 20-40 units in a day now I am lucky if I sell 3. I am hoping that there is some solution to this issue, as I have kept positive metrics and good feedback for the duration of my accounts history. I am struggling to keep my employees paid at this point, and fear for the long term status of my business. I am writing this forum post in the hopes that a moderator will see it and offer me some kind of solution to this serious problem. Thank you! Here is my support case ID. 17442427961
Throttled/Supressed Featured Offer
Hello I recently watched in dismay as my featured offer percentage has crept from 5% last month down to 0% this month. I believe my eligibility for featured offer has wrongly been revoked.
Whereas before I would sell 20-40 units in a day now I am lucky if I sell 3. I am hoping that there is some solution to this issue, as I have kept positive metrics and good feedback for the duration of my accounts history. I am struggling to keep my employees paid at this point, and fear for the long term status of my business. I am writing this forum post in the hopes that a moderator will see it and offer me some kind of solution to this serious problem. Thank you! Here is my support case ID. 17442427961
5 replies
Seller_shr9aUZUD4Mqn
@Nano_Amazon tagging a moderator for assistance.
Seller_shr9aUZUD4Mqn
@Manny_Amazon
I am very sorry to impose sir, but I reviewed a previous forum post where you were able to help a seller in a situation similar to mine. Would it be possible to initiate a Review of my Featured Offer Eligibility as you did for this fellow seller, @Seller_kF3WUnSIWNDua
I am hoping to have some form of resolution, my catalog of items is around 12,000 CDS Books and DVDS.
Seller_shr9aUZUD4Mqn
Hello again, please could someone help? My ticket has been answered but they only gave me a generic response about increasing performance, my metrics are where they should be, I believe that this is a deeper problem than that. Would it all be possible to have a discussion with a moderator in regards to this? @Cooper_Amazon
Nano_Amazon
Hello @Seller_shr9aUZUD4Mqn
Thanks for reaching out to Amazon Forums. I have contacted a dedicated team in charge of reviewing feature offer eligibility issues. They will investigate your case and provide you with an answer as soon as possible.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_shr9aUZUD4Mqn
I notice that our escalations team is actively addressing this issue in the case number 17571492581 . Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
